BigStub |
StubHub |
BigStub vs StubHub – Tickets selection |
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| Recently the rating of the service has been growing precisely due to the expansion of the range of tickets. In a fairly short time, the site’s rating has risen by 2 points. It should be noted that after the crisis of 2019 associated with the coronavirus pandemic, the company began to pay a lot of attention to the assortment and began active work in this direction. The efforts were not in vain and now the choice of tickets on the service meets the needs of customers. Also, a simple and intuitive interface allows you not to waste a lot of time and choose the right ticket in the shortest possible time. | The service differs from its competitors primarily in that using this platform it is often possible to find tickets to hard-to-reach events. Many call the choice that the site provides exclusive. Indeed, it is here that you can find tickets for events that cannot be found anywhere else. We are talking not only about music concerts but also about sports matches, theatrical performances. The site management is rightfully proud of the choice of tickets that the site provides to customers. |
BigStub vs StubHub – Fees |
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| The fees of this service cannot be called high. Despite the wide selection of tickets, the site charges a minimum fee for customer service, the average fees are 10-30 percent and rarely rise above this position. Important! We are talking about service fees, not fees that ticket sellers can include in the price, these are different things. It is also worth noting that the amount of fees is not a constant value and may vary depending on various factors. | As for fees, the amount varies greatly depending on many factors. For example, sometimes the amount of fees can be 15 percent of the ticket price, and sometimes 35. It matters the number of tickets purchased, the delivery method, as well as the venue and format of the event. You can never predict the exact amount of fees in advance, this system applies to all similar ticket sales services and is legal. |
BigStub vs StubHub – Shipping |
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| The service uses standard methods of ticket delivery such as mail, e-ticket. The pickup service has been suspended. The website emphasizes that the delivery time depends on when the organizer of the event prints the tickets. A distinctive feature of working with this service is that delays in the delivery of tickets practically do not happen. If competitors often have failures due to the fault of the delivery service, then there are no such complaints about this company. Nevertheless, the buyer is guaranteed to get the ticket price back if a similar situation does occur. | If we talk about delivery, there is an important nuance, in particular, the requirement of the service to ticket sellers. Tickets must be delivered to buyers in the same way that the seller will purchase from the primary market. According to the management of the service, yes, for security and optimization of the delivery process. If you use the services of StubHub, then you can get tickets in such ways as: mobile ticket, electronic or instant download (PDF), printed version, UPS, pickup. The latter option is not popular with users. |
BigStub vs StubHub – Customer service |
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| The customer service of the service works quite effectively, except during the coronavirus pandemic, when there was a massive cancellation of concerts and people massively contacted the support service to get a refund due to the cancellation of concerts. You can contact the support service by e-mail by writing an email to customersupport@bigstub.com . If you are satisfied only with communication by phone, then you should call (888)292-8495. The line is often overloaded, so before you call, check out the list of the most frequently asked questions, perhaps among them you will find a solution to your problem. | In recent months, many complaints have been published on the Internet to the support service of the service. Many customers have written that the support service is working too slowly or refuses to solve user issues at all. The best way to solve the problem is to write to the support service at pr@stubhub.com, customersupportuk@stubhub.co.uk, or write in a special interactive chat, the window of which you will see on the site. In the telephone mode, issues are solved much less efficiently. |
BigStub vs StubHub – Safety and security |
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| The service offers users a standard set of guarantees, however, before starting cooperation with the site, it is tedious to familiarize yourself with the terms and conditions of work, as well as with the contract. It is important to remember that none of the transactions is considered finalized until the seller confirms the availability of tickets. If there are problems with tickets after receipt, for example, the ticket turned out to be invalid, the company guarantees a refund. However, you will need to provide proof that the ticket is invalid. If you lose your ticket, there can be no question of a refund. The company acts legally, guarantees honest work and, in general, according to experts, is trustworthy. | The site is well protected from the point of view of security. A few years ago, there were some attempts to sell fake tickets on the platform, but these attempts were stopped by the employees of the site. In an interview, representatives of the company said that they consider safety to be the main aspect of the success of the work. Note that the service offers a standard set of guarantees: a guarantee of timely delivery, a guarantee of the authenticity of the ticket and a refund guarantee in case of cancellation of the event. It is important to remember that the refund guarantee does not apply to the postponement of the event date. |
BigStub vs StubHub – Features and Extras |
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| The main advantage of this site users call convenience. It is convenient to search, order, receive and pay for tickets. The interface is extremely easy to use, it is also elementary to choose the right ticket. Tickets are very easy to choose by the location of the event and by category. It is this service that many ticket buyers call the easiest to use. Also, a distinctive feature of the service is strict compliance with the cooperation agreement and compliance with guarantees. Of the minuses – sometimes there are technical failures and delays when updating tickets. | The service is distinguished primarily by the fact that it is thanks to this platform that you can find tickets for unique, exclusive events, or hard-to-reach ones. It is here that the buyer can find what it would seem impossible to find. Sometimes clients call the site a “universal assistant”. Despite the big plus, the service also has a not very pleasant distinguishing feature: the amount of fees is constantly changing, and at the final stage of ordering, the buyer can expect a not very pleasant surprise in the form of a high amount. |
BigStub vs StubHub – Payments |
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| Almost all orders are charged in US dollars. Please note that exchange charges (if applicable) for non-US customers may apply to ticket orders placed through our website.In general, payment is carried out by the standard online method using basic debit and credit cards. You can also make a payment using the PayPal payment system. All transactions are protected and controlled by a special department of the company. | The payment system on the website is very convenient, you can pay for the purchase with all major credit and debit cards. Transactions have never raised doubts about their security, no failures in this direction have been officially recorded due to the fault of the site. The buyer can also use StubHub gift cards and the PayPal payment system. Customers are also very happy that they can use Apple Pay, Google Play. Cash payment on the site is prohibited and unavailable. |
BigStub vs StubHub – Summary |
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| Working with the service will undoubtedly appeal to those who like to save time. The service is constantly being improved from a technical point of view because at the moment users note several disadvantages in this direction. However, there are very few complaints about the selection of tickets, the support service and the delivery of tickets. If there is any precedent, then, as a rule, it is the fault of the sellers and the company will settle the unpleasant situation with compensation for damages. The site is popular among young people and is one of the most popular ticket sales resources in America. | Of course, this service is one of the leaders in the direction of ticket sales. This fact is confirmed by clients and experts. In most countries, the service is rated 8 out of 10 or 4 out of 5. Many customers criticize the high prices and constantly changing fees, but continue to use the site. The biggest and most significant factor that works in favor of the service is a great choice of tickets and security. |