Ticketmaster |
Seatgeek |
Ticketmaster vs Seatgeek – Tickets selection |
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| In general, there is a good selection of tickets on the service, but some users think that more sporting events, as well as theatrical performances, should be added to the assortment. According to experts, on average, the range of tickets on the service is designed for an audience from 18 to 45 years old. You can often read articles in the press that the service is constantly working on expanding the range. However, there is one caveat: with the expansion of the choice of tickets, prices are also rising at the same time. | This service differs from its competitors in terms of the choice of tickets. It’s not just about a wide range and different directions of events. We are talking about a special algorithm that the company has developed to optimally sort tickets and present tickets to users. The algorithm perfectly optimizes the work of the site and helps users to find the right option very quickly. |
Ticketmaster vs Seatgeek – Fees |
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| Fees are one of the topics most actively discussed in social networks because it is on this service that the amount of fees most often changes. While the percentage of fees on competing sites remains almost unchanged, this service constantly makes adjustments. On average, the fees were 30 percent of the ticket price, which many customers consider too high a price. However, depending on circumstances such as delivery and other nuances, the amount may vary by 10 percent up or down. | Fees start from 10 percent of the ticket price. The upper limit is not set because the amount of fees depends on a lot of circumstances and factors, including the type of event and venue. There is one point in using the site that many users resent. The fact is that the amount of fees when buying from a computer and a mobile application is very different. For example, if you buy a ticket from a computer, you pay 10% of the ticket price, and if you use a mobile application, you pay 20 percent. |
Ticketmaster vs Seatgeek – Shipping |
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| Tickets purchased on the website are delivered to customers in several ways. At the moment, the service uses such delivery methods as Electronic Tickets, Mobile Entry, (Go Mobile), Print-at-Home, US Mail, and UPS Standard Tickets. Customers often ask: why is the ticket not delivered immediately after placing the order? This is because the event organizer often issues printed tickets only 2 weeks before the event. The most popular method at the moment is the use of electronic tickets. | As a rule, the company uses reliable delivery methods. For example, most often Tickets are shipped via UPS or FedEx. Problems with delivery, as a rule, do not arise, but sometimes there are failures due to the fault of ticket sellers who send them too late. That is why the service employees advise customers not to wait for the last moment and specify the location of the ticket at least 48 hours before the event (if we are not talking about bracelets for festivals). |
Ticketmaster vs Seatgeek – Customer service |
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| You can hear very different opinions about the support service of this service. Many customers call the work of the support service quite slow, but others are satisfied with everything. To sum up, in general, it becomes obvious: support staff responds much more quickly to requests in an interactive chat and by email than by phone. By the way, this is a feature of many sites of a similar orientation. The best option to contact customer service is to click on the “Live Chat” button in the lower right corner of the 24/7 screen. | Representatives of the support service ask customers to contact them through an interactive chat on the site, According to the service staff, thus the issue of the applicants will be resolved much faster and more efficiently. The operators on duty answer users’ questions at 8 a.m. to 10 p.m. and usually do their job. Sometimes, if we are talking about problems with the refund of money for a ticket, it takes several days to resolve the issue. However, most often the questions of the applicants are resolved within 48 hours maximum. |
Ticketmaster vs Seatgeek – Safety and security |
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| The management of the service is constantly working to improve its security service, Employees try to take into account the impact of new technologies, and also try in every possible way to prevent the sale of fake tickets on the website. For this, there is a special scheme that consists of three stages. Employees do not disclose details so that fraudsters cannot use this data. The site also offers a number of guarantees, after reading which you understand that the service will refund you the ticket price in case of an unexpected situation | The site provides good guarantees that meet international standards. Recall that the site is legal and conducts legitimate activities, therefore the guarantees are also appropriate. For example, even though the service is not responsible for the actions of sellers, the company will reimburse you for damages if the ticket turns out to be fake or will not be delivered. Also, the personal data of the company’s customers are protected and never used for illegal purposes. |
Ticketmaster vs Seatgeek – Features and Extras |
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| Undoubtedly, this service is different in that the buyer often observes a large difference in the amount of fees. Sometimes the amount can be low sometimes high. Also, users often complain that sellers sell tickets at inflated prices and the service does not affect the situation in any way. Some users even accused the service staff of encouraging overcharging on their site. From the good – an excellent range of tickets, fast work, good and convenient delivery, convenient payment methods. | The service has both positive and negative features, the positive ones undoubtedly include a unique algorithm. It is this algorithm that plays a big role in the work of the site. The algorithm helps to select tickets using a unique system and offer them to users. Of the minuses – high prices. During the coronavirus pandemic, there were also many complaints that customers did not receive money on time for canceled concerts. At the moment, there are fewer such complaints. |
Ticketmaster vs Seatgeek – Payments |
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| It is very convenient to pay for a purchase on the website. Most users are happy that the service accepts different payment methods. For example, you can pay for the ticket using American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card. The gift card is very popular among customers. It is worth emphasizing that if the details of your card have changed, you should inform about it, since this information is necessary in case of a refund. | As for the payment, it is quite simple to pay for a ticket, but if you live in America, Mexico, or Canada. The service accepts cards from these countries for payment. All transactions are legal and are carried out by generally accepted rules. You can also use SeatGeek promo codes for payment. The unpleasant cases related to the payment of tickets were not described in the reviews about the service. |
Ticketmaster vs Seatgeek – Summary |
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| Generally speaking, the service is very popular and the service has more pros than cons. However, everyone has their own criteria: if the low price of tickets and low fees are fundamentally important to you, then most likely this service is not for you. And if timely delivery and a large selection are in the first place for you, then you will undoubtedly enjoy working with this service. | Seat Geek is undoubtedly included in the “top list” of similar ticket sales companies. It is also important to note that the service is now focusing on a young audience, expanding the range in every possible way for the young category. The site is among the reliable ones . Nevertheless, high prices, fees and delays in refunds for canceled concerts are points that many netizens complain about. |