- The site is very easy to use
- Money-back guarantee in case of cancellation of the event
- You can often buy tickets at a low price
- No technical problems when using the site
- Lack of high traffic
- Compared to competitors, there is less choice of events
- Sometimes there are delays with delivery
- Many complain about the slow work of the support service
- High fees
Users of the service write different reviews. What is noteworthy is that younger users like the site, and older customers seem to have too little choice on the service. The biggest advantage users call ease of use: the site is simplified as much as possible, everyone can understand the principle of its operation. A lot of people complain that they can’t find a ticket to the right event. Prices and fees suit them, but there is no necessary concert option. Despite the disadvantages, the service has never been caught in any serious fraud: the reputation of the service is quite good. Moreover, very often users note the fact that the service management does not refuse to solve users’ problems and admits their mistakes if there are any. In different sources about the pi service in different ways. Many complain that the service has high fees. However, the company’s management insists that the amount of fees is influenced by many external and internal factors, besides the ticket price is set by the seller. If we talk about the main aspects of the service, the most positive of them is reliability and active work against the distribution of illegal or expired tickets by sellers. You will like this service if you are not picky about the assortment and are willing to pay fees for the operation of the site.
What is ScoreBig?
ScoreBig is a company that was created in America. The date of creation of the service is considered to be 2009, but Adam Kanner and Joel Milne conceived the idea of creating a ticket service much earlier. But the company was officially registered in 2009. The company’s goal is to sell so-called unsold event tickets. The events include not only music concerts but also sports matches as well as theatrical performances. A big plus of the site is that tickets can be bought at the last minute, just before the event starts. The company emphasizes that customer transactions are fully protected. The customer of the service can be one hundred percent sure that if the event is canceled, his money will be returned to the card in the amount of 200 percent. If we recall the history of the company’s creation, then, first of all, it is worth mentioning its leaders. One of the partners, Joel Milne, was experienced in this area. Milne previously founded a ticketing software called Season Ticket Solutions. In 2010, the application was launched, however, not on a hollow force. The site was only available to subscribers. From the very first days of work, experts called the site a very strong competitor for other similar companies. The partnership with TicketBiscuit has played a big role in the development of the service. With the advent of partners, more tickets began to appear in the list of the service. More and more people began to be interested in the work of the company. At first, the reviews about the company were only positive. The support service in the first years of the service also showed the best result. In the following years of its operation, the company managed to attract good funds to its asset, the service was actively and willingly financed. In 2013, an event occurred that played a key role in the development of the company: David Goldberg, the former executive director of Ticketmaster, was hired. Since that moment, the company’s development has acquired a new pace and many new customers. David helped a lot in the development of the progress of the service.
In January 2015, ScoreBig began collaborating with Ticketmaster, which also played a big role in attracting customers. In 2016 ScoreBig.com came under the control of a subsidiary of TicketNetwork Inc. Now the server continues to develop under the control of professional managers and economists. The service is trusted by many users. He is not a leader, but he has proven himself well in the field of ticket sales.
How does ScoreBig work?
The operation of all legit reliable and safe ticket sales sites is approximately the same. They all operate on the same principle. Initially, you will be asked to choose an artist event, or start searching for a concert by location. The search is very convenient and fast.
To sell or buy tickets, you need to register on the website. It is very simple to do this.
Placing tickets for sale on the website is free of charge.
If you are using the service for the first time, as a seller, a commission of 15% is deducted from the sale before your payment. If your tickets are not sold, you do not have to pay anything. The system of placement on the site is described in great detail. Once you save the tickets in PDF format on your computer, find the ad where you want to upload the tickets. Then click the Download button and select the PDF file that you saved. It is this service that offers users the easiest way to sell and buy tickets from a technical point of view. The site works as a trading platform, an intermediary between buyers and sellers of tickets that facilitates their joint work. This is the principle of operation of all legit reliable and safe ticket companies on the secondary market. The site’s clients need to remember that the server is not directly involved in the actual ticket sale transaction between buyers and sellers. It is because of ignorance of this moment that many complaints arise: buyers demand from the service to solve issues that the seller must solve.
Can you trust ScoreBig?
Before deciding on the answer to the question “Can I trust this service? “, it is necessary to study its history, reviews, and prospects well. As for the reviews, they are not always honest, so you should not rely only on them. Pay attention to how many years the company has been working in the market, what the company has achieved, and what it is going to achieve. This service offers clients to safeguard your transaction with a 100% Money-Back Guarantee, which is a very important point. Many people trust the service only thanks to the guarantee. Important! The current owners of TicketNetwork ask users to pay attention to the following fact: the new management disclaims any responsibility related to events that occurred before the purchase of the site in 2016. Neither the debts nor the events that occurred before 2016 have anything to do with the current leadership. In general, there have been no major scandals or major scams in the history of the company. From the point of view of guarantees and security, the service is legit reliable and safe. Before making a final decision: whether you should trust the company, you need to read the information that is located on the Terms and Policies page.
There is a lot of important information on this page that should not be neglected. It is on this page that the most important points and situations that may arise in the process of cooperation with the service are described.
ScoreBig customer service
The company’s support service, according to most customers, works satisfactorily, but a few years ago the work of this department was much more efficient. You can contact the support service by phone: 1.877.726.7324 (7 days a week, from 7 a.m. to 1 a.m. EST) Company
During the crisis of the coronavirus pandemic, the site’s support service simply could not cope with a large number of ticket refunds. Concerts and events were massively canceled in 2019. It was at this difficult moment that many angry letters were sent to the support service. There are failures now.
In what cases should I call the support service? Of course, only in the most urgent cases. Basic information about the site and its work are provided in principle in the “Frequently Asked Questions” section. What is meant by urgent situations? For example, the buyer saw that the seller does not comply with the rules and service, does not adhere to the site policy, and violated the norms. In this case, you should immediately call (844)425-6233. Even though the transaction takes place directly between the buyer and the seller and the service has nothing to do with it, the support service always tries to solve even the most difficult situation.
How much are ScoreBig fees?
The ticket buyer should know that almost all legit reliable and safe sites of these orientations charge fees from customers. This is a service fee: the service has costs associated with the operation of the site, the work of the customer service center, receiving tickets on behalf of the buyer, and other costs associated with the execution of the request. There are fees to cover these costs. The site mustn’t charge money for processing or delivery. The service charges standard fees, but only calls them “service fees”. Important! The ticket seller is responsible for keeping abreast of all changes in tax withholding requirements and amounts in various tax jurisdictions. Taxation laws may vary in each country and State. Therefore, the service writes that the ticket seller must include in the ticket price any applicable taxes on the sale, use, excise taxes, services, and other taxes. It is very important to understand that the availability and amount of fees also depend on the country or state in which the seller and buyer are located. If a certain amount is included more than the ticket price, then the buyer should understand: this markup occurs within the framework of the law and is a payment for the services of the service. Fees can be from 20 percent of the ticket price, but this amount is constantly changing.
ScoreBig cancellation fee
All transactions made on the website are final. If the buyer suddenly changed his mind about going to a concert for a variety of reasons, then no one will give him money for a ticket. The maximum that can be done in this situation is to resell the ticket. In general, there are no cancellations, returns, or exchanges. This is the standard policy of legit reliable and safe ticket sites. The site is considered a reliable ticket source because most customers do not question the guarantees provided by the service. The company’s policy assumes a great emphasis on trustworthiness and legitimacy. If an event is postponed or rescheduled, tickets will be honored for the rescheduled date. In the rare case that new tickets are needed, the buyer will be contacted by the seller. If the event is not postponed but canceled, then first of all the buyer should contact the ticket seller, and then with the support service. This is a very important sequence that must be followed. Important! In case of cancellation of the concert and refund of funds, shipping and processing costs are non-refundable. The refund will be made in the same currency as the original order. Conversion fees charged by the bank, if any, are not covered by the service and the seller. In case of cancellation of the event, the ticket price will be refunded
The website guarantees that the tickets sold on it are legit. It is important to remember that the site does not guarantee the availability of tickets that the seller puts up for sale. Occasionally tickets ordered may no longer be available at the price or in the quantity originally ordered at the time the order is received – this is also an important point to remember before you start cooperating with the service. In general, de service offers a 100 percent guarantee that if the event is canceled, the money you paid will be returned to you.
As far as we know at the moment, major disruptions with delayed ticket payment occurred only during the coronavirus pandemic, when fans massively demanded a refund of their money due to the massive cancellation of concerts.
Often buyers ask themselves the question: “Will I become a victim of scammers”? This question is relevant both for clients of small companies and for clients of legit reliable and safe large corporations. Many are afraid to purchase fake electronic tickets. Many worry about other types of fraud.
As for the company’s management, it claims that the risk of becoming a victim of fraud on the site is minimal. Sellers who put up their tickets try to check as much as possible. There are other ways to prevent fraud, which the company keeps silent about for security reasons.