20 Reviews for Real Seatgeek Reviews – Is Seatgeek Legit, Safe and Reliable or a Scam?
Is SeatGeek Legit?
I have been working with ticket sales sites for a long time, but it was this service that I encountered for the first time. I was pleasantly surprised. As a ticket seller, I first encountered a situation when representatives of the service took additional steps to verify my identity. This means that the service thinks about its customers and strives to do something to protect them from scammers. I have not encountered similar checks on other sites. Another reason why I give the service five stars is the payment that came to my bank account without delay and according to the promised scheme. In addition, every step during the cooperation with the service I was accompanied by emails that were explanatory, controlled, and informational, it helps a lot. Indeed, this is the first time I have encountered such responsibility on the part of a ticket sales service and I regret that I did not start cooperating with this site earlier. I will recommend the service to my friends, both ticket sellers and buyers.
Is Seatgeek Reliable
I liked that the service offers great prices. Very detailed as to where the seats were. In addition, the support staff helped me solve a situation that I was to blame for myself. I incorrectly entered the data that was necessary when buying a ticket and to fix everything I had to contact the support service. Thank you,s guys! You helped me solve a problem that arose due to my inattention. I know that similar situations have occurred on other sites, I have read reviews. Unfortunately, many companies do not always meet their customers halfway. I also liked that the tickets were delivered quickly. The company has fulfilled all the promises and guarantees. This is my first experience with the service, so I can’t say that the site always works so well. However, in my case, everything was fine from the first to the last minute of the order. Will use it again if ticket prices remain at the same level.
Is Seatgeek Reliable?
I ordered 7 tickets through SeatGeek. I received a confirmation email and money was immediately withdrawn from my credit card. After 3 days of waiting, I finally had to call the support service on the day of the event. There were still no tickets at that time, the tickets were not delivered. I talk to a support representative for about 20 minutes, I am constantly being switched from one representative to another. As a result, I am informed that my transaction has been canceled! I’m going through a shock. There are a few hours left before the event, 7 people are ready to leave for the event, and they tell me that my transaction has been canceled. And I find out about it at the last moment If I hadn’t called myself, no one would have informed me about it? Later, I was apologized and informed that this situation was the result of a technical problem, but I no longer want to use this service. If once I saw such an attitude towards customers, then there is a risk that the situation will repeat itself, so, despite the positive experience of cooperation with the site in the past, I switch to another platform.
Is SeatGeek Legit?
Guys, your prices keep going up! And ticket prices, and fees! If it were not for this nuance, it would be quite possible to give you 5 stars. But judge for yourself, I bought a ticket from you for $ 170, but other services have the same ticket costs about 130. Yes, I know that the sellers set the price, you talk about it all the time. But I do not understand why sellers with inflated prices have increasingly begun to appear at your place. I’ll explain. I am not a beginner and quite often I buy concert tickets using secondary markets On this service, I am also not for the first time. I always liked the working conditions, simplicity, literacy of the support service representatives, timely delivery. There are proses and I am not silent about them. The problem is that ticket prices used to be much lower, and I’m not talking about general inflation. I’m talking about the fact that this trend has become most pronounced in SeatGeek. Do something and become the same, otherwise, you will loose customers. So far I give 4 stars.
Is SeatGeek Legit?
Seat Geek makes it so easy to buy tickets. I liked some nuances that are not available on all ticket sales sites. For example, you can even see a photo of the view from your seat. Also when you make your purchase your tickets are stored right there in your phone, which is very handy! I have been buying tickets on the secondary market for a long time and I am not always satisfied, I am one of those who have faced fraud from sellers several times. However, there were no such situations when working with SeatGeek. I was in no hurry to write a good comment after the first purchase. At the moment, I have used the services of the site 4 times, and in none of the cases have I encountered problems. They probably control the sellers somehow, or I’m just lucky. In any case, I give SeatGeek 5 stars and hope that in the future my opinion about this service will not change.
Is SeatGeek Legit?
We bought tickets to an NFL game 7 months ago. The purchase was made two days before the start of the match. However, SeatGeek refused to send us tickets! After a few hours of the phone conversation, they promised that we would receive tickets, and then reported that the seller refused to send tickets. Is this called quality work? OK, we got the money back for the tickets, and that’s the only reason I’m not giving the service 1 star right now. They returned the money and apologized. But our plans were disrupted and we spent a lot of time and nerves figuring out the situation, missed an interesting match. Having understood the situation, we understand that the seller made a mistake, but since the platform undertakes to make transactions, let it control the process. Is it impossible to somehow resist such situations? It’s not about the money, but the fact that people are going to the game of their favorite team, and for fans, the match means much more than the money returned for the ticket. I don’t plan to work with this site anymore.
Is SeatGeek Legit?
If we talk about working with the service as a whole, then I liked the process. From the selection of tickets to delivery, everything went according to plan and I can’t complain about any failures. I was also satisfied with the price of the ticket I bought, the fees also seemed reasonable to me. However, one nuance somewhat spoiled my impression of this service. I mean the support service. The fact is that using the services of the site for the first time, I had some questions, but the service staff had no desire to communicate with me. At least that’s the impression I got. I called to find out some nuances that relate to transactions, but I was first directed to the page with the most frequently asked questions and then asked to call back in a few hours. I had a question about my bank and card, was it so difficult to understand the situation? Everything is fine, I paid for the tickets, but why this attitude? You will lose customers if you don’t listen to them. One small nuance can spoil the impression of a generally well-done job.
Is SeatGeek Legit?
Now it’s 2022, and I’m still waiting for a refund for a concert ticket and 2021 which was canceled because of covid. Do you think this is normal? At first, I was asked to wait three weeks, then 30 days, eventually months passed. I don’t give the site one star, but I give three only because I had a very pleasant experience with this service earlier for many years. However, this case with the return of tickets made me radically change my mind. I regard such work as disrespectful to my clients. Thank you for your good work earlier, but guys, I will not cooperate with you anymore. And I will not advise anyone. I’m sorry, but I don’t believe you. I don’t believe that in a few months you can’t figure out a refund. I read the comments and understand that there are still people like me who have not been able to get a refund of their funds. I no longer call the support service and do not wait for my money. But this is the end of my cooperation with the site.
Is SeatGeek Legit?
Initially, I wanted to write a very good comment and give the service 5 stars for its excellent work. Initially, everything was better than I could have expected: a user-friendly interface, an excellent choice, easy booking of tickets, convenient payment methods, and polite support representatives. It would seem that this is all I could expect from a ticket sale site. But at the final stage, there was a minus that I don’t want to keep silent about. This minus concerns the issue of delivery. I would like to receive tickets in advance, and not on the day of the event. Yes, I understand that everything depends on many factors, such as the seller, the organizer, and so on. Yes, I also know that delivery doesn’t happen instantly, guys! Have respect for your customers and please put yourself in their shoes! How can I feel like a sutra on the day of the concenter without having tickets on hand? This is the wrong approach to work. Despite the circumstances, tickets must be delivered in advance. At least three days before the event. Because if I suddenly get the wrong ticket that I ordered, I should have time to fix the situation. I got the tickets, but it happened at the last moment. That’s why I don’t give 5 stars, but 4.
Is Seatgeek Legit?
SeatGeek is amazing! So convenient and easy to navigate. My friends and I didn’t encounter any problems. We easily found the right tickets, got them and got to the concert. Also, when I had questions, the support service protectants explained all the nuances that were incomprehensible to me. I would especially like to note the tolerance of employees to those who use the service for the first time. I had a lot of questions, but they patiently explained everything to me at every stage. There was a small problem related to the payment transaction, but it was the fault of the bank. It happens that the bank suddenly blocks the payment. Since the hitch was caused by my bank, I give the service 5 stars, I used this site for the first time, but now I can advise Seat geek as a reliable service.
I have a $221 credit for the April 1, 2020 Opening day baseball game to celebrate the NATS Championship that was cancelled because of COVID-19. I have made 15 plus ticket purchases in the last week for the September 12 WFT home opener. Each time after the purchase of the tickets (all different seat locations), I receive an email within 5 minutes of purchase saying the seats are unavailable and your credit card is being credited. SeatGeek is terrible and should receive a 0 star. I can’t even contact them to find out why? TERRIBLE TERRIBLE SERVICE!
I used Seatgeek for 8 years. Never had to deal with customer service. I’ve had tickets cancelled for events recently and was not given a reason. I get it, Covid has screwed up so much in the live event world. What I can stand is that they didn’t refund me almost $200. Surely just a mistake on their part. So I emailed them and waited… and waited. Heard nothing back. I called… was on hold for an hour. Not just saying that. An actual hour. No one ever picked up. I’ve even dm’d on Twitter. Emailed again. Twitter again. Nothing. I’m just assuming they’re now a horribly run company who don’t care about the ppl who use their “service.” Crooks. Do yourself a favor. Use any of the other apps out there to get your tickets.
I am having a real problem with SeatGeek. I purchased tickets for an out of town baseball game that was rained out and rescheduled for a date that could not make. I subsequently learned that I had less than 48 hours to resell my tickets or I would lose my money. I have been attempting to contact customer service for the past week to try to understand better but I have had no success. There website does not provide a customer contact phone number and only provides for you to speak with an automated computer system and to send them an email. I have written them three times and they have yet to respond. I finally found their phone number on my credit card statement and I have been on hold for the past 40 minutes!! I now consider them a criminal enterpirse that has stolen from me. I encourage you all to never use their service. They actually get 10 negative stars from me but I had to select “one” to be able to submit.
DO NOT GET anything here attention! They sold my tickets twice , We couldn’t it get inside the stadium! Now I’m waiting 10 days plus for my refunds of 321.84 Boston Red Sox tickets. The worse experience ever , just a big fraud . that’s all about seat geek corp
DO NOT BUY TICKETS FROM SEAT GEEK!!!!! I bought 3 tickets for $190, and when I was AT YANKEE STADIUM the tickets I received wouldn’t scan, they never let me in after paying for transportation too. I have reached out to seat geek’s supporter center, I have heard nothing back. I have contacted them on twitter, nothinng back. DO NOT BUY FROM SEAT GEEK
WORST COMPANY. PURCHASED TICKETS NEVER RECIEVED THE TICKETS. I’M UNABLE TO REACH NO CUSTOMER SUPPORT AND NO EMAIL BACK. I NEED A REFUND FOR TICKETS.
They stole my money for almost a year due to a canceled concert, that we pay for in ADVANCE. They refuse to refund to my bank and want to send it to the closed account, which is closed. “Our policy doesn’t allow us to. You have to contact that old bank and have them pay you.” Great business and customer service! Fine, I’ll handle things my way.
FRAD SITE!!! AVOID AVOID!!! Just had to eat the money for two tickets for the Brewers game last night. They NEVER SENT THE TICKETS. We had to grab new ones off of vivid seats at the last minute, which I would recommend using over this POS website. BELIEVE ALL THE 1 STAR RATINGS!! IGNORE THE 5 STAR RATINGS, most are probably fake. They won’t send your tickets, then they won’t answer the phone! We’ve been calling them for days and they do not answer. BBB needs to classify this website as a scam immediately.
I don’t like how their website has so many adds trucking you to join their memberships that cost additional
They had a no fees sale at the time I purchased my tickets, which cut $30 off any other offer for the same seats. If they do this often, they’ll have my business every time.
Table of Contents
The service is very easy to use.
You can print the ticket, use it electronically, or use a code: in any case, the ticket will be valid.
The service has a good reputation regarding security. According to European analysts, the percentage of fraud in this service is very low.
You can redirect your ticket to another person, this feature is not available on most similar services.
Tickets are sorted using an algorithm that finds a combination of the best price and location for a particular event or event. This algorithm is not present in all similar services.
When using the mobile version, there are often a number of inconveniences, besides there are a lot of restrictions, which often causes dissatisfaction among readers.
Lack of an integrated map. Many customers call this aspect the biggest disadvantage of the service
According to SeatGeek reviews, after the coronavirus pandemic and several malfunctions, some customers had doubts about the guarantee of obtaining a ticket.
Using sometimes unusual tools and technologies, SeatGeek helps users analyze all options and get the best deals. Tickets come from platforms on both the initial and secondary market. The company does not disclose all the technical secrets, but the created scheme works perfectly. A lot of people speak positively about the company. As for concerns about tickets, there are very few cases of failures, mostly users’ doubts are not supported by facts. This company is an excellent assistant for those who want to save time and money on searching for tickets.
What is Seatgeek?
SeatGeek is a popular platform that allows fans of concerts and sports to buy and sell tickets to diverse events. SeatGeek allows users not only to view events, but also to use a unique aggregator that helps to analyze the availability of the best seats relative to the price. It also compares ticket prices with its Deal Score technology, receives revenue from transaction fees, and receives a percentage of the copyright holder’s ticket prices. SeatGeek was formed in New York in 2009 . At the moment this company has taken a fairly solid position among strong competitors, such as StubHub. The company attracts about 10 million customers every month. In January 2010 SeatGeek received seed funding in the amount of $ 450 to $1 million, then investments continued. More than $100 million of venture capital has been invested in the company. In 2010-2015, financing this startup was quite a popular activity. Not only famous athletes invested money in it, but also actors, such as Ashton Kutcher. One of the founders of the service named Jack Getzinger, in order to succeed, invariably followed the main rule: create a harmonious and mutually beneficial relationship with show business. Interesting that the world-famous US artist Boston Celtics owner Wycliffe Grousbeck and football stars Payton and Eli Manning have also invested in SeatGeek several times. Important! In the current 2021, the service has significantly expanded its partnership with the NBA. In an interview, representatives of the NBA called the service legit, safe and reliable. In an interview with CNN, BSE Global CEO John Abamondi said that companies have “similar DNA.” He explained that he means the same view on the strategy of business development. He also added that the pandemic has played a big role in this area: many people prefer to buy tickets in digital format, and this is rocked not only by fans, but also by many teams, ticket sales are carried out exclusively online.The management of the service states in an interview that very promising deals are planned for 2022, which will allow fans to attend even more interesting events.
How does SeatGeek work?
SeatGeek is a service that most users call very convenient. For example, not only are the ticket prices indicated, but you can also see their stock. A unique algorithm developed directly by the company itself helps in sorting. This algorithm is called DealScore. Many people know that initially, the service worked by analogy with the sites for the sale of air tickets. Then the situation changed and the service provided users with a popular feature that facilitates the seating of guests at the event. This feature was developed jointly with Lyft. Cooperation with Apple also played a big role in the success of the service – thanks to this step, the company increased the volume of its activities tenfold. SeatGeek has a very broad and diverse customer base, while the company tries not to focus its efforts on small markets. The service promptly uses the total data to offer each client an option he obviously likes. The interface of the service is very simple and accessible, with its help you can easily find the desired ticket. The client can find the desired ticket by the name of the artist or sports team, also by subject, by location. It is important that this service has a very large selection of sports events, not every competitor has a similar database of tickets for various matches.
In addition, the site will offer you to familiarize yourself with the seating scheme, you will be able to see where the seats are located.
Is Seatgeek Legit? Can you trust it?
Seatgeek is definitely legit, safe and reliable. At the same time, in a number of SeatGeek reviews customers call the company legitimate, but not always reliable. To the question “Why is this happening? ” the experts have an answer. British analysts believe that the service does not advertise its reliability much, there is little talk about guarantees, there is no emphasis on what the buyer cares about first of all. At the same time, the service offers customers to familiarize themselves with the so-called Buyer Guarantee. You can read this document by clicking on the link on the service’s website.
SeatGeek customer service
The customer support service rarely causes customer dissatisfaction. The biggest wave of criticism was during the mass cancellation of concerts due to knockdowns related to the coronavirus pandemic. However, the company”s management publicly apologized to customers for possible overlays, explaining that the situation is non-standard and requires a special approach. The massive refund of tickets has become a real stress for all services of this profile. As a rule, you can contact support by writing to the team of event experts from 10 am ET to 8 pm ET by clicking Contact Support.
According to many users, regardless of how their question is solved, the answer from the service comes immediately and employees try to shout in the situation. As for contacting the support service by phone, the company declares that phone support will be available 24 hours before your event in the “Contact Support” section. Important! Phone numbers and email addresses found on other sites might not be legitimate. As a rule, chat clients do not write an email to resolve their issue, but communicate with the support service in a specially designed chat for them.
How much are SeatGeek fees?
When using this site regarding fees, there is an important nuance that not all beginners know about. It is much more profitable to work with the service on a computer without using a mobile application. Considering that the service is legit, reliable and safe, all information about fees is provided in the public domain. So, what is the difference between using a website from a computer and a mobile phone? The Seatgeek mobile app charges a service fee of 20% against a service fee of 10% on the computer. It is much more profitable for a ticket seller to use a computer. This service is a reliable ticket source and the fees it carries out are within the limits established by the legislation. Important! Fees can vary based on the event and the type of ticket
SeatGeek cancellation fee
Issues such as compensation and refund are described in detail in the contract between the service and the user. This agreement is publicly available on the website. The Agreement consists of 15 points, each of which deals in detail with different situations. It is important that SeatGeek”s refund policy is always aimed at complying with all applicable state laws. If we are talking about canceling an event for which a ticket was purchased, then the service returns the cost. If for some reason you have not received a refund for the cancelled event, then you need to contact the managers by email firstname.lastname@example.org . Important! The refund of the cost of tickets canceled due to the coronavirus pandemic is made automatically, in the order of the queue. The service team asks for understanding. As for the cancellation of an already purchased ticket, this function is not provided because by buying a ticket you automatically accept the terms of the agreement with the service.
The service guarantees customers timely delivery of tickets and the authenticity of purchased tickets. The buyer will receive exactly the tickets that he ordered on the website. The service is legit, therefore, in case of unforeseen circumstances, the site compensates the buyer for the costs. If the event for which the ticket was purchased is postponed to other dates, then the ticket you bought will be valid. The money will not be refunded for tickets to the postponed event. The refund is made only in case of complete cancellation of the event. The service guarantees that the ticket you bought is not fake.
Regarding scammers and various scams, the service has several methods of fighting. In particular, a scheme has been developed, the details of which are kept secret. It is only known that the method allows the m service to determine the seller of fake tickets or a fraudster with a 99 percent guarantee. As for reviews, the situation is as follows: clients write posts about fraud guided by emotions, but a few days later they confirm that there was no fraud, they just inattentively read the contract. Unfortunately, some users have a bad experience. The buyer describes one of these cases on the Ripoff Report website.
If you are interested in the question “Should I buy tickets from SeatGeek? “then first of all you should study the difference between the primary and secondary markets. Before cooperating with the service, you need to study the agreement very carefully and read all the nuances that are characteristic of cooperation with services in this area. In addition, it is worth remembering that often reviews on the Internet do not correspond to reality. Reviews should be read only on proven sites and you must know how to distinguish truth from slander.
QHow much does SeatGeek charge to sell tickets?
The service earns on sales fees, the amount of which starts at 10 percent, but depends on many factors and is constantly changing. Also, SeatGeek partners pay about 8% commission for access to users of the SeatGeek mobile application.
QAre SeatGeek tickets legit?
Yes, tickets purchased on this legit service. This is documented and the service is responsible for authenticity. In fact, not a single case of a fake ticket on this service has been confirmed in recent years.
QAre SeatGeek tickets verified?
Yes, the tickets are fully confirmed as they are licensed. This question is very often asked, mainly by those who use the service for the first time. It is worth noting that a few months ago, a lot of information about the service appeared on the network, which was later officially recognized as untrue. A group of users purposefully wrote negative reviews in the service and described non-existent situations in order to spoil the image of the company. Despite this fact, the company managed to prove that it only works with licensed sellers.
QHow to tell if SeatGeek tickets are fake?
According to official statistics, the probability of buying a fake ticket on this service is less than 1 percent. So, what should you do if you are among these people? Firstly, you need to contact the service managers urgently. This can be done using an email or a special chat with the support service. If the concert/match is still listed on SeatGeek, you can purchase another ticket. The money for the fake ticket will be returned to you with a 100 percent guarantee.
QWhen is the best time to buy tickets on SeatGeek?
The information that before the very beginning of the concert, the prices for it are greatly reduced is most often a myth. In most cases, sellers prefer to avoid price spikes for this period of time, because many buyers are specifically waiting for the last moment to buy a ticket cheaper.
QWhen does SeatGeek stop selling tickets?
Ticket sales services have a generally accepted scheme, according to which ticket sales stop about an hour before the start of the event. But there are exceptions, and sales are broken right up to the start of the concert.
QWhat happens if tickets don't arrive?
In general, the SeatGeek service is considered by about 75 percent of customers as trustworthy service. There is no officially confirmed case that has been described when a customer received fake electronic tickets. At the same time, there were precedents when the ticket did not fall into the hands of the customer on time. In such situations, the service fully refunds the ticket price.It is worth focusing on the fact that, as a rule, such situations occur not through the fault of the service itself, but through the fault of couriers and delivery services. Such cases occur extremely rarely, less than 6 percent of customers have encountered such a problem.