- The service is very easy to use.
- You can print the ticket, use it electronically, or use a code: in any case, the ticket will be valid.
- The service has a good reputation regarding security. According to European analysts, the percentage of fraud in this service is very low.
- You can redirect your ticket to another person, this feature is not available on most similar services.
- Tickets are sorted using an algorithm that finds a combination of the best price and location for a particular event or event. This algorithm is not present in all similar services.
- When using the mobile version, there are often a number of inconveniences, besides there are a lot of restrictions, which often causes dissatisfaction among readers.
- Lack of an integrated map. Many customers call this aspect the biggest disadvantage of the service
- According to SeatGeek reviews, after the coronavirus pandemic and several malfunctions, some customers had doubts about the guarantee of obtaining a ticket.
Using sometimes unusual tools and technologies, SeatGeek helps users analyze all options and get the best deals. Tickets come from platforms on both the initial and secondary market. The company does not disclose all the technical secrets, but the created scheme works perfectly. A lot of people speak positively about the company. As for concerns about tickets, there are very few cases of failures, mostly users’ doubts are not supported by facts. This company is an excellent assistant for those who want to save time and money on searching for tickets.
What is Seatgeek?
SeatGeek is a popular platform that allows fans of concerts and sports to buy and sell tickets to diverse events. SeatGeek allows users not only to view events, but also to use a unique aggregator that helps to analyze the availability of the best seats relative to the price. It also compares ticket prices with its Deal Score technology, receives revenue from transaction fees, and receives a percentage of the copyright holder’s ticket prices. SeatGeek was formed in New York in 2009 . At the moment this company has taken a fairly solid position among strong competitors, such as StubHub. The company attracts about 10 million customers every month. In January 2010 SeatGeek received seed funding in the amount of $ 450 to $1 million, then investments continued. More than $100 million of venture capital has been invested in the company. In 2010-2015, financing this startup was quite a popular activity. Not only famous athletes invested money in it, but also actors, such as Ashton Kutcher. One of the founders of the service named Jack Getzinger, in order to succeed, invariably followed the main rule: create a harmonious and mutually beneficial relationship with show business. Interesting that the world-famous US artist Boston Celtics owner Wycliffe Grousbeck and football stars Payton and Eli Manning have also invested in SeatGeek several times. Important! In the current 2021, the service has significantly expanded its partnership with the NBA. In an interview, representatives of the NBA called the service legit, safe and reliable. In an interview with CNN, BSE Global CEO John Abamondi said that companies have “similar DNA.” He explained that he means the same view on the strategy of business development. He also added that the pandemic has played a big role in this area: many people prefer to buy tickets in digital format, and this is rocked not only by fans, but also by many teams, ticket sales are carried out exclusively online.The management of the service states in an interview that very promising deals are planned for 2022, which will allow fans to attend even more interesting events.
How does SeatGeek work?
SeatGeek is a service that most users call very convenient. For example, not only are the ticket prices indicated, but you can also see their stock. A unique algorithm developed directly by the company itself helps in sorting. This algorithm is called DealScore. Many people know that initially, the service worked by analogy with the sites for the sale of air tickets. Then the situation changed and the service provided users with a popular feature that facilitates the seating of guests at the event. This feature was developed jointly with Lyft. Cooperation with Apple also played a big role in the success of the service – thanks to this step, the company increased the volume of its activities tenfold. SeatGeek has a very broad and diverse customer base, while the company tries not to focus its efforts on small markets. The service promptly uses the total data to offer each client an option he obviously likes. The interface of the service is very simple and accessible, with its help you can easily find the desired ticket. The client can find the desired ticket by the name of the artist or sports team, also by subject, by location. It is important that this service has a very large selection of sports events, not every competitor has a similar database of tickets for various matches.
In addition, the site will offer you to familiarize yourself with the seating scheme, you will be able to see where the seats are located.
Can you trust SeatGeek ?
Many users trust this platform and call it legit, safe and reliable. At the same time, in a number of SeatGeek reviews customers call the company legitimate, but not always reliable. To the question “Why is this happening? ” the experts have an answer. British analysts believe that the service does not advertise its reliability much, there is little talk about guarantees, there is no emphasis on what the buyer cares about first of all. At the same time, the service offers customers to familiarize themselves with the so-called Buyer Guarantee. You can read this document by clicking on the link on the service’s website.
SeatGeek customer service
The customer support service rarely causes customer dissatisfaction. The biggest wave of criticism was during the mass cancellation of concerts due to knockdowns related to the coronavirus pandemic. However, the company”s management publicly apologized to customers for possible overlays, explaining that the situation is non-standard and requires a special approach. The massive refund of tickets has become a real stress for all services of this profile. As a rule, you can contact support by writing to the team of event experts from 10 am ET to 8 pm ET by clicking Contact Support.
According to many users, regardless of how their question is solved, the answer from the service comes immediately and employees try to shout in the situation. As for contacting the support service by phone, the company declares that phone support will be available 24 hours before your event in the “Contact Support” section. Important! Phone numbers and email addresses found on other sites might not be legitimate. As a rule, chat clients do not write an email to resolve their issue, but communicate with the support service in a specially designed chat for them.
How much are SeatGeek fees?
When using this site regarding fees, there is an important nuance that not all beginners know about. It is much more profitable to work with the service on a computer without using a mobile application. Considering that the service is legit, reliable and safe, all information about fees is provided in the public domain. So, what is the difference between using a website from a computer and a mobile phone? The Seatgeek mobile app charges a service fee of 20% against a service fee of 10% on the computer. It is much more profitable for a ticket seller to use a computer. This service is a reliable ticket source and the fees it carries out are within the limits established by the legislation. Important! Fees can vary based on the event and the type of ticket
SeatGeek cancellation fee
Issues such as compensation and refund are described in detail in the contract between the service and the user. This agreement is publicly available on the website. The Agreement consists of 15 points, each of which deals in detail with different situations. It is important that SeatGeek”s refund policy is always aimed at complying with all applicable state laws. If we are talking about canceling an event for which a ticket was purchased, then the service returns the cost. If for some reason you have not received a refund for the cancelled event, then you need to contact the managers by email email@example.com . Important! The refund of the cost of tickets canceled due to the coronavirus pandemic is made automatically, in the order of the queue. The service team asks for understanding. As for the cancellation of an already purchased ticket, this function is not provided because by buying a ticket you automatically accept the terms of the agreement with the service.
The service guarantees customers timely delivery of tickets and authenticity of purchased tickets. The buyer will receive exactly the tickets that he ordered on the website. The service is legit, therefore, in case of unforeseen circumstances, the site compensates the buyer for the costs. If the event for which the ticket was purchased is postponed to other dates, then the ticket you bought will be valid. The money will not be refunded for tickets to the postponed event. The refund is made only in case of complete cancellation of the event. The service guarantees that the ticket you bought is not a fake.
Regarding scammers and various scams, the service has several methods of fighting. In particular, a scheme has been developed, the details of which are kept secret. It is only known that the method allows the m service to determine the seller of fake tickets or a fraudster with a 99 percent guarantee. As for reviews, the situation is as follows: clients write posts about fraud guided by emotions, but a few days later they confirm that there was no fraud, they just inattentively read the contract. Unfortunately, some users have a bad experience. The buyer describes one of these cases on the Ripoff Report website.
If you are interested in the question “Should I buy tickets from SeatGeek? “then first of all you should study the difference between the primary and secondary markets. Before cooperating with the service, you need to study the agreement very carefully and read all the nuances that are characteristic of cooperation with services in this area. In addition, it is worth remembering that often reviews on the Internet do not correspond to reality. Reviews should be read only on proven sites and you must know how to distinguish truth from slander.