Seatgeek Reviews – Is Seatgeek Legit, Safe and Reliable? Claimed

I have been working with ticket sales sites for a long time, but it was this service that I encountered for the first time. I was pleasantly surprised. As a ticket seller, I first encountered a situation when representatives of the service took additional steps to verify my identity. This means that the service thinks about its customers and strives to do something to protect them from scammers. I have not encountered similar checks on other sites. Another reason why I give the service five stars is the payment that came to my bank account without delay and according to the promised scheme. In addition, every step during the cooperation with the service I was accompanied by emails that were explanatory, controlled, and informational, it helps a lot. Indeed, this is the first time I have encountered such responsibility on the part of a ticket sales service and I regret that I did not start cooperating with this site earlier. I will recommend the service to my friends, both ticket sellers and buyers.

I liked that the service offers great prices. Very detailed as to where the seats were. In addition, the support staff helped me solve a situation that I was to blame for myself. I incorrectly entered the data that was necessary when buying a ticket and to fix everything I had to contact the support service. Thank you,s guys! You helped me solve a problem that arose due to my inattention. I know that similar situations have occurred on other sites, I have read reviews. Unfortunately, many companies do not always meet their customers halfway. I also liked that the tickets were delivered quickly. The company has fulfilled all the promises and guarantees. This is my first experience with the service, so I can’t say that the site always works so well. However, in my case, everything was fine from the first to the last minute of the order. Will use it again if ticket prices remain at the same level.

I ordered 7 tickets through SeatGeek. I received a confirmation email and money was immediately withdrawn from my credit card. After 3 days of waiting, I finally had to call the support service on the day of the event. There were still no tickets at that time, the tickets were not delivered. I talk to a support representative for about 20 minutes, I am constantly being switched from one representative to another. As a result, I am informed that my transaction has been canceled! I’m going through a shock. There are a few hours left before the event, 7 people are ready to leave for the event, and they tell me that my transaction has been canceled. And I find out about it at the last moment If I hadn’t called myself, no one would have informed me about it? Later, I was apologized and informed that this situation was the result of a technical problem, but I no longer want to use this service. If once I saw such an attitude towards customers, then there is a risk that the situation will repeat itself, so, despite the positive experience of cooperation with the site in the past, I switch to another platform.

Guys, your prices keep going up! And ticket prices, and fees! If it were not for this nuance, it would be quite possible to give you 5 stars. But judge for yourself, I bought a ticket from you for $ 170, but other services have the same ticket costs about 130. Yes, I know that the sellers set the price, you talk about it all the time. But I do not understand why sellers with inflated prices have increasingly begun to appear at your place. I’ll explain. I am not a beginner and quite often I buy concert tickets using secondary markets On this service, I am also not for the first time. I always liked the working conditions, simplicity, literacy of the support service representatives, timely delivery. There are proses and I am not silent about them. The problem is that ticket prices used to be much lower, and I’m not talking about general inflation. I’m talking about the fact that this trend has become most pronounced in SeatGeek. Do something and become the same, otherwise, you will loose customers. So far I give 4 stars.

Seat Geek makes it so easy to buy tickets. I liked some nuances that are not available on all ticket sales sites. For example, you can even see a photo of the view from your seat. Also when you make your purchase your tickets are stored right there in your phone, which is very handy! I have been buying tickets on the secondary market for a long time and I am not always satisfied, I am one of those who have faced fraud from sellers several times. However, there were no such situations when working with SeatGeek. I was in no hurry to write a good comment after the first purchase. At the moment, I have used the services of the site 4 times, and in none of the cases have I encountered problems. They probably control the sellers somehow, or I’m just lucky. In any case, I give SeatGeek 5 stars and hope that in the future my opinion about this service will not change.

We bought tickets to an NFL game 7 months ago. The purchase was made two days before the start of the match. However, SeatGeek refused to send us tickets! After a few hours of the phone conversation, they promised that we would receive tickets, and then reported that the seller refused to send tickets. Is this called quality work? OK, we got the money back for the tickets, and that’s the only reason I’m not giving the service 1 star right now. They returned the money and apologized. But our plans were disrupted and we spent a lot of time and nerves figuring out the situation, missed an interesting match. Having understood the situation, we understand that the seller made a mistake, but since the platform undertakes to make transactions, let it control the process. Is it impossible to somehow resist such situations? It’s not about the money, but the fact that people are going to the game of their favorite team, and for fans, the match means much more than the money returned for the ticket. I don’t plan to work with this site anymore.

If we talk about working with the service as a whole, then I liked the process. From the selection of tickets to delivery, everything went according to plan and I can’t complain about any failures. I was also satisfied with the price of the ticket I bought, the fees also seemed reasonable to me. However, one nuance somewhat spoiled my impression of this service. I mean the support service. The fact is that using the services of the site for the first time, I had some questions, but the service staff had no desire to communicate with me. At least that’s the impression I got. I called to find out some nuances that relate to transactions, but I was first directed to the page with the most frequently asked questions and then asked to call back in a few hours. I had a question about my bank and card, was it so difficult to understand the situation? Everything is fine, I paid for the tickets, but why this attitude? You will lose customers if you don’t listen to them. One small nuance can spoil the impression of a generally well-done job.

Now it’s 2022, and I’m still waiting for a refund for a concert ticket and 2021 which was canceled because of covid. Do you think this is normal? At first, I was asked to wait three weeks, then 30 days, eventually months passed. I don’t give the site one star, but I give three only because I had a very pleasant experience with this service earlier for many years. However, this case with the return of tickets made me radically change my mind. I regard such work as disrespectful to my clients. Thank you for your good work earlier, but guys, I will not cooperate with you anymore. And I will not advise anyone. I’m sorry, but I don’t believe you. I don’t believe that in a few months you can’t figure out a refund. I read the comments and understand that there are still people like me who have not been able to get a refund of their funds. I no longer call the support service and do not wait for my money. But this is the end of my cooperation with the site.

Initially, I wanted to write a very good comment and give the service 5 stars for its excellent work. Initially, everything was better than I could have expected: a user-friendly interface, an excellent choice, easy booking of tickets, convenient payment methods, and polite support representatives. It would seem that this is all I could expect from a ticket sale site. But at the final stage, there was a minus that I don’t want to keep silent about. This minus concerns the issue of delivery. I would like to receive tickets in advance, and not on the day of the event. Yes, I understand that everything depends on many factors, such as the seller, the organizer, and so on. Yes, I also know that delivery doesn’t happen instantly, guys! Have respect for your customers and please put yourself in their shoes! How can I feel like a sutra on the day of the concenter without having tickets on hand? This is the wrong approach to work. Despite the circumstances, tickets must be delivered in advance. At least three days before the event. Because if I suddenly get the wrong ticket that I ordered, I should have time to fix the situation. I got the tickets, but it happened at the last moment. That’s why I don’t give 5 stars, but 4.

SeatGeek is amazing! So convenient and easy to navigate. My friends and I didn’t encounter any problems. We easily found the right tickets, got them and got to the concert. Also, when I had questions, the support service protectants explained all the nuances that were incomprehensible to me. I would especially like to note the tolerance of employees to those who use the service for the first time. I had a lot of questions, but they patiently explained everything to me at every stage. There was a small problem related to the payment transaction, but it was the fault of the bank. It happens that the bank suddenly blocks the payment. Since the hitch was caused by my bank, I give the service 5 stars, I used this site for the first time, but now I can advise Seat geek as a reliable service.

I have a $221 credit for the April 1, 2020 Opening day baseball game to celebrate the NATS Championship that was cancelled because of COVID-19. I have made 15 plus ticket purchases in the last week for the September 12 WFT home opener. Each time after the purchase of the tickets (all different seat locations), I receive an email within 5 minutes of purchase saying the seats are unavailable and your credit card is being credited. SeatGeek is terrible and should receive a 0 star. I can’t even contact them to find out why? TERRIBLE TERRIBLE SERVICE!

I used Seatgeek for 8 years. Never had to deal with customer service. I’ve had tickets cancelled for events recently and was not given a reason. I get it, Covid has screwed up so much in the live event world. What I can stand is that they didn’t refund me almost $200. Surely just a mistake on their part. So I emailed them and waited… and waited. Heard nothing back. I called… was on hold for an hour. Not just saying that. An actual hour. No one ever picked up. I’ve even dm’d on Twitter. Emailed again. Twitter again. Nothing. I’m just assuming they’re now a horribly run company who don’t care about the ppl who use their “service.” Crooks. Do yourself a favor. Use any of the other apps out there to get your tickets.

I am having a real problem with SeatGeek. I purchased tickets for an out of town baseball game that was rained out and rescheduled for a date that could not make. I subsequently learned that I had less than 48 hours to resell my tickets or I would lose my money. I have been attempting to contact customer service for the past week to try to understand better but I have had no success. There website does not provide a customer contact phone number and only provides for you to speak with an automated computer system and to send them an email. I have written them three times and they have yet to respond. I finally found their phone number on my credit card statement and I have been on hold for the past 40 minutes!! I now consider them a criminal enterpirse that has stolen from me. I encourage you all to never use their service. They actually get 10 negative stars from me but I had to select “one” to be able to submit.

DO NOT GET anything here attention! They sold my tickets twice , We couldn’t it get inside the stadium! Now I’m waiting 10 days plus for my refunds of 321.84 Boston Red Sox tickets. The worse experience ever , just a big fraud . that’s all about seat geek corp

DO NOT BUY TICKETS FROM SEAT GEEK!!!!! I bought 3 tickets for $190, and when I was AT YANKEE STADIUM the tickets I received wouldn’t scan, they never let me in after paying for transportation too. I have reached out to seat geek’s supporter center, I have heard nothing back. I have contacted them on twitter, nothinng back. DO NOT BUY FROM SEAT GEEK

WORST COMPANY. PURCHASED TICKETS NEVER RECIEVED THE TICKETS. I’M UNABLE TO REACH NO CUSTOMER SUPPORT AND NO EMAIL BACK. I NEED A REFUND FOR TICKETS.

They stole my money for almost a year due to a canceled concert, that we pay for in ADVANCE. They refuse to refund to my bank and want to send it to the closed account, which is closed. “Our policy doesn’t allow us to. You have to contact that old bank and have them pay you.” Great business and customer service! Fine, I’ll handle things my way.

FRAD SITE!!! AVOID AVOID!!! Just had to eat the money for two tickets for the Brewers game last night. They NEVER SENT THE TICKETS. We had to grab new ones off of vivid seats at the last minute, which I would recommend using over this POS website. BELIEVE ALL THE 1 STAR RATINGS!! IGNORE THE 5 STAR RATINGS, most are probably fake. They won’t send your tickets, then they won’t answer the phone! We’ve been calling them for days and they do not answer. BBB needs to classify this website as a scam immediately.

I don’t like how their website has so many adds trucking you to join their memberships that cost additional

They had a no fees sale at the time I purchased my tickets, which cut $30 off any other offer for the same seats. If they do this often, they’ll have my business every time.