Stubhub |
Ticketmaster |
Stubhub vs Ticketmaster – Tickets selection |
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| There are no problems with the selection of tickets on the website. With the help of this service, users of different age categories can find tickets to the event. To search for tickets, you can search by event, artist, team, or venue, also on the site, there are special filters with which the search process is optimized. Using the site is convenient and easy. The technical equipment is very good, which contributes to a quick search for tickets. | This service is the most popular platform for buying tickets among the younger generation of customers. The choice of tickets is undoubtedly very good. Therefore, many are not afraid of high prices. With the help of this service, you can find tickets for a wide variety of and even hard-to-reach events. Sometimes you can buy a ticket at the last moment when there is no hope of getting to the concert. In addition, the process of ordering and buying a ticket is very fast. Also, you can choose a number of tickets. |
Stubhub vs Ticketmaster – Fees |
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| As a rule, fees depend on several circumstances such as the number and type of ticket, venue, type of delivery. Fees include fees such as applicable service, delivery, and transaction fees. Interestingly, the price difference is very large. Sometimes fees can be 18 percent of the ticket price, and sometimes 35. Customers are often puzzled by this circumstance, but the service staff explains that everything is calculated within the law. | There are many different opinions about the fees paid by ticket buyers. Some users believe that the fees are overstated. Others are sure that the amount is normal for the remuneration of service employees. As a rule, fees will average 28-30 percent of the ticket price, but changes are possible. Often the amount eventually increases due to various factors such as delivery, the type of concert or event, the number of tickets. |
Stubhub vs Ticketmaster – Shipping |
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| Delivery is most often carried out by UPS, an electronic ticket is also often used. The number of delivery days is not determined in advance, because it all depends on when exactly the seller will send the tickets. If there is a problem and you have not received tickets 2 days before the start of the event, the service staff advises you to contact the support service and drown out the question you are interested in. | Tickets are delivered to customers in several ways. Most often, the method is determined by the event organizer and the seller, but sometimes the customer can choose the delivery method himself. The Electronic Tickets service is very popular, as this service is the most profitable in terms of fees. Tickets are also delivered using Mobile Entry, (Go Mobile), Print-at-Home, US Mail, and UPS Standard Tickets. As a rule, tickets are delivered on time. However, in case of unforeseen situations, the service returns the money for the ticket. |
Stubhub vs Ticketmaster – Customer service |
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| When communicating with the support service, it is easier and faster to resolve issues in a special interactive chat that is available 24 hours a day and 7 days a week. If you prefer to communicate by phone ( +44 203 814 3443 .), then operators available 9 a.m. to 9 p.m. weekdays, 9 a.m. to 8 p.m. on Saturday and 9 a.m. to 6 p.m. on Sunday. nevertheless, it is important to remember that the line is sometimes loaded and the operators will not answer you immediately, while in the chat the issue will be resolved very quickly. You can also contact the representatives of the service by writing an email customersupportuk@stubhub.co.uk | Users emphasize that the efficiency of the support service strongly depends on the question being asked. For example, if you clarify questions about payment, delivery, assortment, or ticket registration – you are answered clearly and clearly. However, when the question concerns a refund for a canceled concert, sometimes delays are possible and the answer can be expected within 48 hours. The best option for contacting the support service is to communicate in an interactive chat, which works around the clock. You will see the chat window on the website page. |
Stubhub vs Ticketmaster – Safety and security |
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| The service is safe. This is confirmed in practice and guarantees. The service offers several guarantees such as timely delivery of the ticket, delivery of exactly the ticket that you ordered a refund in case of cancellation of the event. It is worth noting that even during the crisis of 2019 when all concerts were massively canceled, the service managed to avoid big scandals and losses by returning money to people in turn. | The security of the site can be judged by the guarantees that are provided. This service provides very good guarantees. True, there are sometimes failures with the refund, this was especially pronounced during the coronavirus pandemic when concerts were massively canceled. Sometimes refunds for canceled events are delayed and then become the subject of criticism from ticket buyers. It should be noted that the site management apologized to customers for the delays after the end of the pandemic. Otherwise, the service follows its guarantees, working legally and responsibly. |
Stubhub vs Ticketmaster – Features and Extras |
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| A negative feature of the service is that you don’t view the total number of available event tickets. However, against the background of the advantages of the service, this minus does not seem so significant. Among the advantages are a good selection of tickets, a flexible system of cooperation with customers, an individual approach to the situation when solving problems, a full refund in case of cancellation of the event. The site works quickly and there are practically no technical failures on the service. | The main distinguishing features of the service are high fees, a good range of tickets, good technical support and periodic delays with refunds. In general, the work of the site is evaluated well and after the coronavirus pandemic, the popularity of the service began to recover. Another distinctive feature is strict adherence to the rules. Also an important point in the work of the service is undoubtedly decency towards customers. Even if there is a failure at some stage, the management settles the situation. Also important that you can cancel for a full refund for any reason within 72 hours. |
Stubhub vs Ticketmaster – Payments |
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| Because the company has representative offices in many countries, payment is very easy with debit and credit cards. There have been no unpleasant situations related to payment in recent years. All transactions are carried out clearly, and the service fulfills all its obligations. If there were incidents, it was the fault of the banks. The service also works with PayPal. | Users have no complaints about the payment methods that the service has installed. Indeed, everything is thought out and the work is well established. You can pay using American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or debit card. The service cooperates with a number of banks in some countries, so when making a purchase from abroad, you can make it with a card of another country, and the payment is converted into dollars. However, this system is effective for only some banks. The site’s transactions are protected by law and legal. |
Stubhub vs Ticketmaster – Summary |
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| The service is one of the most famous ticket sales platforms in the world. The advantage is that the work is well developed in many countries of the world and you can buy a ticket from almost every country. The management of the service strictly monitors compliance with guarantees, but at the same time does not take steps towards stabilizing ticket prices. Sometimes the fees are high, but at the same time the service offers a large selection and timely delivery. | Before you start cooperating with the service, it is initially important to understand- its global. This is an international platform, the main trump card of which is a lot of trust from customers from different countries. Yes, you need to pay a pretty big price for this, the fees are quite large, but in return you will receive high-quality service and guarantees that really work. So, to sum up, from the minuses we see high and frequently changing fees and ticket prices, and from the pluses – a good assortment and guarantees. |