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19 Reviews for Ticketnetwork Reviews – Is Ticketnetwork Legit, Safe and Reliable?

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EvaLittle28

1 Reviews

Is TicketNetwork Reliable?

5.0/ 5

I have only good impressions of working with this service. I have used the services of this site several times and never had any difficult situations. Sometimes I received tickets with some delay, but only because they were printed out late. In general, the site has never failed me. I would like to highlight the work of the guys from the support service separately. They write so many bad reviews about them, I sincerely do not understand why this is happening. For all the time I have been working with the site, I have often communicated with representatives of the support service, asked a lot of questions, solved the issue of a refund for a canceled concert. Each time my question was resolved and without delay. The guys patiently answered my questions and helped with everything. Thanks to the service for the good experience of cooperation, I hope that in the future everything will remain at the same high level!

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GraceGregory13

1 Reviews

Is TicketNetwork Legit?

4.0/ 5

I bought tickets through this website 8 months before the show. 6 days before the show, I received an email with seats but no tickets, but the email said I would receive them within 24 hours. After all, it happened, I got the tickets on time and had a great time at the concert. The only reason I don’t put 5 is that I was unpleasantly struck by communication with people who work in the support service. It seemed to me that they should be polite and try to answer all questions. But when I called with questions (I was using the site for the first time and a lot was unclear to me), I felt how nervous they were and wanted to end the conversation as soon as possible. It’s not about one particular person. I called 3 or 4 times and the communication was always the same. Think about it, because the IR support service is your face and if it remains the way it is now, then many will turn away from you!

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FernNieves19

1 Reviews

Is Ticket Network Legit?

3.0/ 5

Do you want to get your ticket quickly? Do you want exactly the seats you ordered? Then never work with this site. I used the services of the site for the first and last time. The only reason why I don’t give 2 or 1 star is that they apologized to me, returned the money, and showed understanding of my situation. I bought a concert ticket in advance 4 months before the show. I thought in vain that I would get a ticket right away, I was told that I would have a ticket 2 weeks before the event. I calmed down and waited. As a result, I got tickets at the last moment and these were not the years and places that I bought. I called the service a lot of times, swore, talked politely, tried to find different ways to get a ticket. Unfortunately, the cooperation did not work out. Interestingly, I didn’t even understand the reason why this happened, they just returned the money to me and didn’t explain the situation.

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Cipolla23

1 Reviews

Is Ticketnetwork Legit?

4.0/ 5

I booked tickets to the event as a gift for my friend. It was very important for me to get these tickets on time. I felt panicked for 2 days of the event when I realized that there were still no tickets. I called the support representatives 7 times and was assured that everything would be fine. As a result, the day of the event came, and I still didn’t have tickets. Fortunately, a service support representative named Emilio helped me. Just for the sake of employees like him, I am ready to continue working with this service. Our conversation lasted 2 hours. He said he would stay on the line until I got the tickets. He solved the problem and got me tickets. Problems happen to every service, it’s inevitable. But unfortunately, not every service has responsible employees who are able and willing to solve these problems. As far as I understand, this service carefully treats the selection of personnel for work.

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Wilson78

1 Reviews

Is Ticket Network Legit?

4.0/ 5

I ordered tickets using this service in November 2019, due to the coronavirus, the date of the event changed 4 times. As a result, the concert was postponed to December 2021. Before the show started, I requested a copy of my tickets, but no one sent them to me. I couldn’t get on the show and of course, I was outraged. When I contacted the support service and asked for a refund, they told me that all sales were final, but promised to sort out the situation. It is for the fact that the employees were not too lazy to understand the situation that I give 4 stars, not 3 or 2. The guys are great, they found out everything, and 2 weeks after calling the support service, I received a refund of my money to the card. Unfortunately, I missed the concert, but later I gave the service another chance and bought a ticket. The second time everything went fine and I was satisfied with all the moments of cooperation.

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Havens46

1 Reviews

Is Ticket Network Legit?

3.0/ 5

A terrible website that is not worth your time. Tickets were purchased for the concert, which was postponed from March to December. I bought 4 seats on the floor for $650, and for 10 days they offered me other seats. I refused and asked for a refund. Then I used the same app to buy tickets to other seats at the same event. I was told that I would receive tickets the day before the event. This did not happen. Within 30 minutes, I received screenshots of “tickets” that turned out to be invalid to enter the event. Then they again offered me to change tickets to other places. The seats turned out to be good in the end and that’s why I decided to give them 3 stars, not one. Otherwise, I could call the work of the service an unorganized process. The quality of work and speed are zero. Service – zero. I am disappointed with the service.

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Rowlett99

1 Reviews

Is Ticket Network Legit?

3.0/ 5

Even if everyone around me says that this site is legal and reliable, I will not work with it anymore. I think this attitude is irresponsible. Unfortunately, I didn’t get my tickets to the show. Yes, we have been figuring out for a long time for what reason and whose fault this happened. Yes, we found the culprits and returned the money to me. But, dear employees! I wanted to get to the concert! And if I had known that such a nuisance would happen to you, I would not have risked and would have bought a ticket from your competitors. It’s not my problem, it’s your problem, why I didn’t get a ticket. You have been working for many years, is it impossible to have insurance for such situations? Thank you for returning the money, but I already had it. I needed a ticket. I do not advise you to work with this site, you can stay without a ticket.

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Littrell57

1 Reviews

Is Ticket Network Legit?

4.0/ 5

I will describe my first experience with this ticket sales service. Previously, I have always used such sites as StubHub, VividSeats, and others. TicketNetwork attracted my attention by the fact that it was on this site that there were tickets that I did not find from competitors. So, the first plus: I really liked the choice. The second plus is that it is easy to choose tickets and understand the location of seats. I also note that the site’s competitors have the same advantages. But I decided to write a review about this particular service because it has an important advantage: there is no confusion with the payment of fees. I clearly understand how much and for what I will pay. For example, for service, and delivery. On many similar sites, they make a real show out of fees. That is, at the final stage of ticket processing, I can get such a surprise that I will no longer have the desire to go to the event. The work on this particular site seemed to be more transparent and honest about ticket buyers.

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Meaghan38

1 Reviews

Is TicketNetwork Legit?

5.0/ 5

Even though I did not manage to get to the concert, I consider myself a very lucky customer of this service. I bought tickets to the Taylor Swift concert, but the concert was subsequently canceled. I admit honestly that initially, I panicked because I read a lot of different reviews that the money for the ticket was not refunded or returned with a long delay. When I called the support service, I was initially set up to be negative, because as I wrote above, the reviews scared me. Nevertheless, the representative of the support service communicated with me very politely and informed me that there would be no problems with the refund. I received a refund for the card the next day after the call. I hope other customers will be more patient with the customer support staff who are trying to help you. Angry reviews on the Internet are very different from what is happening in reality. Several of my friends also used the service of this service and none of my acquaintances saw those situations that are often fashionable to read about on the Internet.

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kcoxpeach92

1 Reviews

Stole my money

1.0/ 5

Fraudulent company.

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FrankMaiorano94

1 Reviews

Ticketnetwork Review

1.0/ 5

BUYER BEWARE!! Do not buy tickets from this company!! I bought tickets from them, my card was charged, and then refunded for no reason. They have not returned any emails or calls. I wish there was a zero stars option.

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AnthonyOdonnell50

1 Reviews

Ticketnetwork Review

1.0/ 5

Policies are completely ridiculous. I tried to combine two 50 dollar promo codes and they would allow it. I was on hold close to 20 minutes and was treated terrible on the phone. I strongly recommend not purchasing tickets from them, stub hub and seat geek are much better.

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MichelleLi14

1 Reviews

Ticketnetwork Review

1.0/ 5

In an frenzy attempt to buy tickets, I mistook TIcketNetwork for Ticketmaster. Even though I did not buy the tickets, my credit card was flagged for fraudulent purchases of $1994.73. Needless to say, it was a massive headache to cancel the card and etc. Do not trust this website. It obviously panders to people mistakenly using it for Ticketmaster, hence the similarly colored logo and font.

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RayKennedy81

1 Reviews

Ticketnetwork Review

1.0/ 5

NEVER NEVER EVER buy your tickets here….. go straight to the venue of where you wish to go. TRUST ME, you’ll be better off.

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LaTrishaBledsoe40

1 Reviews

Ticketnetwork Review

1.0/ 5

Only reason I gave a star because it was the only way to leave a truthful review, they should have a -5 star rating郎 this Co. Is a scam Never $$Tickets thru them, they took $ from my daughter account for Concert in PDX last night,she never received any confirmation, information or tickets, &had yet to receive a refund to her bank acct.CO.IS SCANDALOUS AS HELL, Ive alrealy contacted BBB to file a report as well

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JimLambrick3

1 Reviews

Ticketnetwork Review

1.0/ 5

My wife bought concert tickets thinking this was the official venue site. They charged an exorbitant amount of money for what we got. She was tricked and I feel totally taken advantage of. They’re bottom feeding scumbags.

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LiamFarrell40

1 Reviews

Ticketnetwork Review

1.0/ 5

I’ve had nothing but issues after ordering from TicketNetwork. After placing my order through SeatGeek, I received no confirmation that my tickets would be delivered or that my payment had been processed. I waited for a few weeks, and it wasn’t until that I contacted your customer support yesterday that I miraculously got an email confirming my order, one hour after I contacted support and well over a month after the order was placed. This leads me to believe that if I hadn’t contacted customer support, TicketNetwork would’ve gladly taken my money without ever taking a moment to ensure that I had been given the tickets I paid for. This is unacceptable. Better yet, the information provided in the confirmation email said I would get another email containing my tickets shortly; unsurprisingly, that email never arrived. So I called the customer service line, only to be treated rudely by the representative. She spoke over me and gave me false information, saying that I had to download the New York Islanders app and make an account to accept my tickets (an app that doesn’t exist, mind you). I hung up the call and solved the problem myself, eventually figuring out I had to make an account on the NHL website through Ticketmaster to find my tickets. TicketNetwork was of absolutely no help through this entire process and I will ensure that neither I, or anyone I know, purchases tickets from them again. Absolutely abysmal business practices and customer service.

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JenniferBianco16

1 Reviews

Ticketnetwork Review

1.0/ 5

They bait and switch you. Thought I bought great up front seats for a musical, never received tickets so I called they said that row was listed by mistake and I could have mezzanine seats for the price I paid which he said was a great deal considering the mezzanine was “more expensive” total lie! If this truly was a mistake it would have been rectified on the website however that row of seats ionic STILL available for purchase, which only confirms suspicions. Had I bought on Ticketmaster I would have saved $50. I tried getting a refund but was told NO so I will be disputing with my CC. The guy was very rude. Also this was the seller I was talking to which is a 3rd party separate from TicketNetwork, but TN backed up their unethical business practices. This company needs to be out of business!

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DavidSulzberger72

1 Reviews

Ticketnetwork Review

1.0/ 5

I was looking online for Stomp tickets, and I found what was supposed to be the venue site. I got what I thought were the best tickets left. I then saw on the receipt it was a 3rd party and they didn’t disclose the seat location. I found the actual venue site, and there were tons of seats available. I was charged $40 dollars more per ticket, a fee bigger than the ticket cost, and a delivery fee for email. Therefore they charged over $100 more than the tickets should have cost. They won’t talk to me and just sent a nasty email. Avoid this company. This is just blatant price gouging and a scam. Update: now they are blaming another company and that company is giving me the opposite story.

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Finally! Best Ticket Broker!

No Fees! Free Delivery!

Use the code LEGITTICKET to get 15% OFF of any ticket purchased on Megaseats!

Try Now


TicketNetwork Pros:

  • High level of trust among users
  • Guaranteed refund in case of treason of the concert or problems with tickets
  • The service sells tickets from several sources, ticket offices, promoters, various firms and intermediaries
  • The service has been operating for about 20 years, which speaks of it as trustworthy
  • Ticket alerts that help users better navigate the service and enjoy privileges
  • There are many ways to get tickets

TicketNetwork Cons:

  • Precedents with fake tickets
  • Problems with updates. Sometimes the service shows the availability of tickets that were sold out a few days ago
  • Strong and sometimes unreasonable price fluctuations

TicketNetwork Summary:

In general, over the years of its existence, the service has proven itself well. Despite the fact that sometimes there are failures in the work, the support service and managers of the company try to solve everything as quickly as possible. If you pay attention to the official analytics,  more than 75% of customers  say that service is legit, reliable and safe. If you carefully study reviews, it becomes obvious: most of the described problems occur due to inattentiveness of customers and neglect of the terms. It is important that the company’s management takes a positive attitude to critical comments, and always meets customers halfway, trying to figure out any situation. Users often call this service “the most patient and loyal” in relation to ticket sellers and buyers. Most of the criticism is about problems with updates. It is known that at the moment the technical support of the site is actively engaged in solving these problems in order to avoid precedents in the future. 

What is  TicketNetwork?

TicketNetwork is an online trading platform trusted by millions of people around the world. This service has been working for about 20 years, and it has proven itself well. In fact, TicketNetwork is a special service for trading tickets online, which is useful for both sellers and buyers of tickets for various events. The range of tickets is not limited to concerts only. The service offers tickets for matches, performances, musicals, the choice is very large. Important! The service positions itself exclusively as a retailer. The site is owned by TicketNetwork, Inc. which produces software for tickets. The company is headquartered in Connecticut. The number of sellers who work with the service includes various large and small firms, promoters, licensed sellers, and ordinary users. It is important to understand that the administration of the service does not actually have tickets. They are handled directly by the seller, and not by the TicketNetwork administration. To understand the scheme of the company’s work in more detail, it is worth getting acquainted with its history. The company was founded in 2002 by Don Vaccar, who was an experienced ticket broker. His partner was a software development professional Doug Cruz. Three years after the foundation, an event occurred that played an important role in the further development of the company: TicketNetwork and ATBS signed an agreement on the provision of private trademark websites to their affiliates. Every year the number of fans of the service has increased. Now the site is called a real “veteran” in the field of ticket sales. The service really became a pioneer, experienced all the complexities of this business, and became a shining example for other companies. It is important that TicketNetwork manages websites TicketNetwork.com and TicketLiquidator.com . Both sites are completely legit. It is worth focusing on the fact that the company manages a unique website that contains important information on various resources. This website is called the Better Ticketing Association. Using TicketNetwork.com users can choose from over 100,000 different activities. Not every ticket sales site has a similar database. TicketNetwork.com recognized by experts of one of their companies, the most promptly responded to the situation with the coronavirus pandemic. The Ministry of Health of all companies of a similar profile TicketNetwork coped with the crisis most professionally during the mass cancellation of concerts and ticket refunds. In addition, the company was one of the few that managed to avoid mass layoffs. 

How does TicketNetwork work?

Customers of the service write that the site is very easy to use and functional. How exactly the site works can be understood already from the main page. The user immediately can see the search bar and events that are divided into different categories. On the main page of the main resource ticketnetwork.com you can see the categories of events and top offers. There is also an event search bar and a menu. It offers sections with details about the terms of use of the service, links to sites with an affiliate program and ticket sales, an authorization form, pages with vacancies and detailed information about the company. You can also enter the location you are interested in, although your country and city are automatically displayed when you log in to the site. You will get detailed information about the events you are interested in by writing the names in the search bar.

The mobile application of the service is currently unavailable, but this does not prevent the site from constantly replenishing the customer base. In fact, TicketNetwork operates on a model similar to the work of the eBay service, where tickets are listed on the company’s market, but transactions are processed by a separate seller. The company’s management states that TicketNetwork, Inc., is a high-tech leader in the ticketing industry. The company claims that the scheme used by the service is perfect. It consists in the fact that the buyer is charged money for tickets, the delivery is also paid by the buyer. Tickets are sent to the buyer directly by the seller. Sellers often work with tickets using TicketNetwork Point of Sale. 

Can you trust TicketNetwork?

The company’s administration assures that only the most qualified, trustworthy sellers are part of the network. Despite the assurances of the service managers that the company is absolutely legit, safe and reliable in some reviews, users write about a number of doubts. The main concern of customers is to get an invalid ticket. For its part, the company promises to reimburse all expenses in case of a problem, but no one wants to face such problems. Many consider the service a reliable ticket source for the reason that the company has been around for about 20 years. This fact makes the service a priority for many. Few people trust new companies, but they prefer to use already proven services. No sales company has ever been able to avoid precedents with fake electronic tickets, but these cases are so rare that it is even impossible to compile official statistics on them.

As for the payment scheme, it arouses the trust of customers and there were no applicants for this item.

TicketNetwork customer service

According to many users, the service support service is one of the positive aspects of the company. It is the support service that is praised most often. Many people like the efficiency with which support staff answer questions and solve problems that have arisen. As a rule, the service support service can be contacted by email at customerservice@ticketnetwork.com. Support staff promise to respond to customer emails within two business days, but as a rule, the response comes much faster. If you are a representative of the press and want to interview any of the company’s employees, then you should write an official request at

media@ticketnetwork.com .  In addition, you can use the TicketNetwork mailing address to contact the company’s employees

75 Gerber Road East

South Windsor, CT 06074

Users are also provided with a list of the most frequently asked questions, of which 90 percent out of a hundred you will choose the topic you are interested in.

In emergency situations, you can contact the support staff by phone seven days a week from 9 a.m. – 10 p.m. ET at +1 (888) 456-8499. It is worth emphasizing that it is worth calling only if you have not found your question in the provided list. Despite the fact that employees are doing everything possible to optimize the work of the support service, there are still complaints. Most often, these complaints and complaints are related to issues related to delivery or refund. The peak of the problems occurred during the height of the coronavirus pandemic, when there were massive cancellations of concerts. During this period of time, the support service could not cope with the influx of customers, the lines were heavily loaded. Nevertheless, the company managed to cope with the crisis faster than all its competitors. 

How much are TicketNetwork fees?

Fees for any legit and reliable and safe ticket sales company are a way to earn money. As a rule, the amount of fees does not differ much and all single-profile companies keep it at about the same level. A few years ago , the amount of ticket sales fees started at 10 percent of the cost. Now in TicketNetwork, the cost is from 20 percent. It is important to remember that it is much more profitable to buy several tickets than one, then the number of fees will be justified. If the buyer prefers to use the TicketNetwork delivery service, then a few more dollars will be added to the ticket price (as of 2021, about 10). It is important to remember that taxes on tickets actually vary substantially from state to state and even between localities in various states — an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. It is worth noting that fees are one of the most relevant topics for discussion among users of the service. Many believe that the amount of fees changes too often and the company’s management does not always explain the reasons for the changes. Despite fluctuations in fees, most customers believe that TicketNetwork is a safe, reliable ticket reseller

 TicketNetwork cancellation fee

The topic of ticket cancellation has become one of their most pressing topics in recent years due to the coronavirus pandemic. It was during the lockdown that all concerts were massively canceled and the audience massively handed over tickets, as a result of which many problems arose. Unfortunately, not all users of the services carefully studied the agreement with the service, so many questions arose. Some fans tried to return the ticket without waiting for the official cancellation of the concert, but they could not do it because of the established rules. The fact is that according to the company’s rules, all sales are final; there are no refunds, exchanges, or cancellations. However, if the event was canceled, the company gives a 100 percent guarantee of a refund to the buyer. These refunds took place without problems in the order of the queue. At the height of the pandemic, it was TicketNetwork that experienced the least problems.

Ticket Guarantee

The company’s management has said many times in interviews that the ticket sales service is legit, reliable and safe. According to the company’s employees, it is the authenticity of tickets that is given the most attention. The website states that tickets may not ship immediately, but are guaranteed to be delivered in time for the event. Important! Before buying a ticket, you need to carefully study the section of the website called Terms & Policies, which describes in detail all the nuances related directly to tickets.

Overall, TicketNetwork is rated by world experts at 8 points out of 10, which is a very good result. The big advantage of the service is that they provide 100 percent guarantee of the authenticity of the ticket.

Ticket Network scams

Despite the fact that, in general, most customers consider the company legit, reliable and safe, some users write about the fraud they encountered while working with the service. Here is one example where there was a problem with the section, and the support service could not help.  

In general, it is worth emphasizing that the service pays great attention to the fight against fraud and systematically consults with experts in this matter trying to find innovative methods of protection. 

If you ask yourself the question “Should I buy tickets from TicketNetwork? “. that you need to take the time to read the set of rules and the cooperation agreement. After reading the reviews, you still have to make a choice yourself. It is important to understand that any service has fans and opponents, which ticket sales service is right for you – only you can decide.

Q How much does TicketNetwork charge to sell tickets?

The answer to this question depends on the category of tickets, their number and other constantly changing factors. Recently, the service fee for services is from 20 percent of the ticket price , but this information may be updated.

Q Are TicketNetwork tickets legit?

Yes. The company's activities and the tickets sold are absolutely legit. This is stated not only by the company's executives but also by independent experts who call the service a reliable ticket source.

Q How to tell if TicketNetwork tickets are fake?

The company's management states that fake tickets cannot be sold on their website. However, if such a situation still occurred, you will be refunded the full cost or change the ticket to another one. No other compensation is reported.

Q When is the best time to buy tickets on TicketNetwork?

In order to avoid various speculations, the ticket price rarely changes. Most often, the ticket price for the week before the concert and for the day will be the same.

Q What happens if tickets don't arrive?

In such a situation, it is necessary to contact the support service by phone. In most cases, problems with delivery occur due to the fault of courier services.

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