- High level of trust among users
- Guaranteed refund in case of treason of the concert or problems with tickets
- The service sells tickets from several sources, ticket offices, promoters, various firms and intermediaries
- The service has been operating for about 20 years, which speaks of it as trustworthy
- Ticket alerts that help users better navigate the service and enjoy privileges
- There are many ways to get tickets
- Precedents with fake tickets
- Problems with updates. Sometimes the service shows the availability of tickets that were sold out a few days ago
- Strong and sometimes unreasonable price fluctuations
In general, over the years of its existence, the service has proven itself well. Despite the fact that sometimes there are failures in the work, the support service and managers of the company try to solve everything as quickly as possible. If you pay attention to the official analytics, more than 75% of customers say that service is legit, reliable and safe. If you carefully study reviews, it becomes obvious: most of the described problems occur due to inattentiveness of customers and neglect of the terms. It is important that the company’s management takes a positive attitude to critical comments, and always meets customers halfway, trying to figure out any situation. Users often call this service “the most patient and loyal” in relation to ticket sellers and buyers. Most of the criticism is about problems with updates. It is known that at the moment the technical support of the site is actively engaged in solving these problems in order to avoid precedents in the future.
What is TicketNetwork?
TicketNetwork is an online trading platform trusted by millions of people around the world. This service has been working for about 20 years, and it has proven itself well. In fact, TicketNetwork is a special service for trading tickets online, which is useful for both sellers and buyers of tickets for various events. The range of tickets is not limited to concerts only. The service offers tickets for matches, performances, musicals, the choice is very large. Important! The service positions itself exclusively as a retailer. The site is owned by TicketNetwork, Inc. which produces software for tickets. The company is headquartered in Connecticut. The number of sellers who work with the service includes various large and small firms, promoters, licensed sellers, and ordinary users. It is important to understand that the administration of the service does not actually have tickets. They are handled directly by the seller, and not by the TicketNetwork administration. To understand the scheme of the company’s work in more detail, it is worth getting acquainted with its history. The company was founded in 2002 by Don Vaccar, who was an experienced ticket broker. His partner was a software development professional Doug Cruz. Three years after the foundation, an event occurred that played an important role in the further development of the company: TicketNetwork and ATBS signed an agreement on the provision of private trademark websites to their affiliates. Every year the number of fans of the service has increased. Now the site is called a real “veteran” in the field of ticket sales. The service really became a pioneer, experienced all the complexities of this business, and became a shining example for other companies. It is important that TicketNetwork manages websites TicketNetwork.com and TicketLiquidator.com . Both sites are completely legit. It is worth focusing on the fact that the company manages a unique website that contains important information on various resources. This website is called the Better Ticketing Association. Using TicketNetwork.com users can choose from over 100,000 different activities. Not every ticket sales site has a similar database. TicketNetwork.com recognized by experts of one of their companies, the most promptly responded to the situation with the coronavirus pandemic. The Ministry of Health of all companies of a similar profile TicketNetwork coped with the crisis most professionally during the mass cancellation of concerts and ticket refunds. In addition, the company was one of the few that managed to avoid mass layoffs.
How does TicketNetwork work?
The mobile application of the service is currently unavailable, but this does not prevent the site from constantly replenishing the customer base. In fact, TicketNetwork operates on a model similar to the work of the eBay service, where tickets are listed on the company’s market, but transactions are processed by a separate seller. The company’s management states that TicketNetwork, Inc., is a high-tech leader in the ticketing industry. The company claims that the scheme used by the service is perfect. It consists in the fact that the buyer is charged money for tickets, the delivery is also paid by the buyer. Tickets are sent to the buyer directly by the seller. Sellers often work with tickets using TicketNetwork Point of Sale.
Can you trust TicketNetwork?
The company’s administration assures that only the most qualified, trustworthy sellers are part of the network. Despite the assurances of the service managers that the company is absolutely legit, safe and reliable in some reviews, users write about a number of doubts. The main concern of customers is to get an invalid ticket. For its part, the company promises to reimburse all expenses in case of a problem, but no one wants to face such problems. Many consider the service a reliable ticket source for the reason that the company has been around for about 20 years. This fact makes the service a priority for many. Few people trust new companies, but they prefer to use already proven services. No sales company has ever been able to avoid precedents with fake electronic tickets, but these cases are so rare that it is even impossible to compile official statistics on them.
As for the payment scheme, it arouses the trust of customers and there were no applicants for this item.
TicketNetwork customer service
According to many users, the service support service is one of the positive aspects of the company. It is the support service that is praised most often. Many people like the efficiency with which support staff answer questions and solve problems that have arisen. As a rule, the service support service can be contacted by email at firstname.lastname@example.org. Support staff promise to respond to customer emails within two business days, but as a rule, the response comes much faster. If you are a representative of the press and want to interview any of the company’s employees, then you should write an official request at
email@example.com . In addition, you can use the TicketNetwork mailing address to contact the company’s employees
75 Gerber Road East
South Windsor, CT 06074
Users are also provided with a list of the most frequently asked questions, of which 90 percent out of a hundred you will choose the topic you are interested in.
In emergency situations, you can contact the support staff by phone seven days a week from 9 a.m. – 10 p.m. ET at +1 (888) 456-8499. It is worth emphasizing that it is worth calling only if you have not found your question in the provided list. Despite the fact that employees are doing everything possible to optimize the work of the support service, there are still complaints. Most often, these complaints and complaints are related to issues related to delivery or refund. The peak of the problems occurred during the height of the coronavirus pandemic, when there were massive cancellations of concerts. During this period of time, the support service could not cope with the influx of customers, the lines were heavily loaded. Nevertheless, the company managed to cope with the crisis faster than all its competitors.
How much are TicketNetwork fees?
Fees for any legit and reliable and safe ticket sales company are a way to earn money. As a rule, the amount of fees does not differ much and all single-profile companies keep it at about the same level. A few years ago , the amount of ticket sales fees started at 10 percent of the cost. Now in TicketNetwork, the cost is from 20 percent. It is important to remember that it is much more profitable to buy several tickets than one, then the number of fees will be justified. If the buyer prefers to use the TicketNetwork delivery service, then a few more dollars will be added to the ticket price (as of 2021, about 10). It is important to remember that taxes on tickets actually vary substantially from state to state and even between localities in various states — an ever-changing situation. This means that local and/or state taxes are not calculated on our checkout page during the purchase process. It is worth noting that fees are one of the most relevant topics for discussion among users of the service. Many believe that the amount of fees changes too often and the company’s management does not always explain the reasons for the changes. Despite fluctuations in fees, most customers believe that TicketNetwork is a safe, reliable ticket reseller
TicketNetwork cancellation fee
The topic of ticket cancellation has become one of their most pressing topics in recent years due to the coronavirus pandemic. It was during the lockdown that all concerts were massively canceled and the audience massively handed over tickets, as a result of which many problems arose. Unfortunately, not all users of the services carefully studied the agreement with the service, so many questions arose. Some fans tried to return the ticket without waiting for the official cancellation of the concert, but they could not do it because of the established rules. The fact is that according to the company’s rules, all sales are final; there are no refunds, exchanges, or cancellations. However, if the event was canceled, the company gives a 100 percent guarantee of a refund to the buyer. These refunds took place without problems in the order of the queue. At the height of the pandemic, it was TicketNetwork that experienced the least problems.
The company’s management has said many times in interviews that the ticket sales service is legit, reliable and safe. According to the company’s employees, it is the authenticity of tickets that is given the most attention. The website states that tickets may not ship immediately, but are guaranteed to be delivered in time for the event. Important! Before buying a ticket, you need to carefully study the section of the website called Terms & Policies, which describes in detail all the nuances related directly to tickets.
Overall, TicketNetwork is rated by world experts at 8 points out of 10, which is a very good result. The big advantage of the service is that they provide 100 percent guarantee of the authenticity of the ticket.
Ticket Network scams
Despite the fact that, in general, most customers consider the company legit, reliable and safe, some users write about the fraud they encountered while working with the service. Here is one example where there was a problem with the section, and the support service could not help.
In general, it is worth emphasizing that the service pays great attention to the fight against fraud and systematically consults with experts in this matter trying to find innovative methods of protection.
If you ask yourself the question “Should I buy tickets from TicketNetwork? “. that you need to take the time to read the set of rules and the cooperation agreement. After reading the reviews, you still have to make a choice yourself. It is important to understand that any service has fans and opponents, which ticket sales service is right for you – only you can decide.