- A good selection of tickets, sometimes the opportunity to buy a ticket is a hard-to-reach ticket
- The opportunity to buy concert tickets in 50 countries around the world
- Tickets can be bought not only for music concerts but also for sports matches, as well as festivals and theatrical performances
- You can use different currencies to pay for tickets
- You can buy and sell tickets from different devices
- Precedents with the sale of fake tickets
- Unlicensed ways of using advertising and attempts to pressure public opinion with fake reviews
- Users very often complain about inflated prices
- The services of the service are often called “insufficiently transparent”
- Problems with ticket delivery
Almost everyone who wants to buy a ticket on the secondary market for one reason or another faces this company. The company is one of the largest, but at the same time, it is this company that receives the most criticism. On the other hand, many customers are satisfied with the work of the service and write that it is convenient, practical and simply pleasant to use it. It is worth noting that it was in the last 2 years that positive reviews became much more and the popularity of the site began to grow rapidly.
What is Viagogo?
Viagogo is one of the most popular companies. Many people like it, many do not, but one thing remains unchanged: it is this ticket service that is the most discussed today. This service was founded in 2006, and the focus was primarily initially on sports events. The service was founded by Eric Baker. He had a good experience in this area, since he was one of the co-founders of the StubHub service. After its foundation, the company actively cooperated with Manchester United, but this cooperation lasted only 6 years. When the service began to be launched in other countries, there were more and more partner agreements. It was at the moment of opening in Australia that a real success came to the service. This happened against the background of cases of fraud found in other services. Then customers actively started contacting Viagogo. It is noteworthy that the PR company of the service was built mainly on the failures of other companies. Many critics and analysts then called this tactic incorrect, but effective. The service was often criticized from different sides, but that did not prevent it from flourishing. The company even intended to buy StubHub, but the merger never happened. Today, critics say that the service has good prospects. In the last two years, the company has changed a lot of employees in senior positions, the work strategy has changed a lot, which has led to obvious improvements.
How does Viagogo work?
The platform guarantees the customer a legitimate, reliable and safe purchase or sale of tickets. Using the site is very simple. The interface is designed in such a way that the user does not spend a lot of time filling out purchase or sale orders. The site offers users a standard search bar that allows you to easily select the event you are interested in or the city in which the event will take place.
To use the site without restrictions and be able to buy and sell tickets, you need to register. The registration process is very fast, the developers of the site were striving for optimal ease of use.
Can you trust Viagogo?
The question of trust in a particular ticket sales site depends not only on the quality of the service itself but also on the reviews that customers write. The service managers assure that their company is absolutely legit, reliable, and safe. At the same time, the service is the company to which you can hear the most criticism. The service is often criticized for selling fake tickets. Let’s give an example that happened in 2018 when the service put up tickets for a performance by a Hungarian comedian at twice the usual price. By the way, the comedian”s performance itself turned out to be false information: no performance was planned. The case became public and greatly damaged the reputation of the company. Also, the trust of customers was influenced by the fact that many customers of the service could not get to the concert of the famous band Take That. This happened because many of the tickets sold turned out to be personalized. Despite a number of mistakes in the work and blunders, the service management sought to regain the trust of customers. Sometimes PR managers went overboard trying to gain the trust of customers. The service made a mistake again: analysts found out that many positive reviews allegedly written to the company turned out to be written for money.
Viagogo customer service
Despite the diverse opinions about the work of the service, customers mostly respond well to its support service. Support service operators are trying in every possible way to help the client find a solution to the problem and answer all questions of interest. Attention! You will not be able to write to the support service if you are not registered on the site. You can also register using an existing social media account.
The service also offers to get acquainted with the list of questions that users ask most often. For the convenience of customers, these lists are divided into questions for sellers and buyers.
So, after you have registered, you can contact the support service. First you will need to enter the “My purchases” or “My sales” section. The next step is to click on the “Support Service” line and select a question from the suggested list. If there is no question you are interested in in the list, you can contact the operator by clicking on the appropriate link
How much are Viagogo fees?
Not only this service but also other similar companies necessarily charge the so-called fee. In simple words, this is a service fee. That is, you pay the service for the fact that the service allows you to carry out transactions on its platform and brings sellers and buyers together. This fee is absolutely legit, it is used by all reliable and safe companies. The service does not specify the exact amount of the fee in advance, as the amount depends on the event, the city and country of the concert and many other factors. In addition to the service fee, the buyer pays the state tax. The amount of this tax is different in each country. On average, service fees range from 20 to 35 percent of the ticket price. The amount of fees for all companies of this profile is approximately the same and does not vary much.
Viagogo cancellation fee
It is impossible to cancel or change an order already made on the service. This is stated in the company’s rules and agreement. Any order is final. That is, if for some reason your plans have changed and you will not be able to come to the concert, no one will return the money for the ticket you bought. The refund only occurs if the concert or other event has been canceled. Important: it was canceled, it was not transferred to. However, if you change your mind about going to the event, there is an option that you can use: for example, you can resell your ticket. If the concert is completely canceled, the service will refund you the full ticket price.
The service guarantees its customers legit reliable and safe cooperation. The service staff tries to find a way out of any situation and always makes sure that both sellers and buyers are satisfied with the transaction. The service guarantees that you will receive your paid tickets on time and will be able to attend the event without any problems. You must report any problems related to tickets within 10 days. 10 days after the purchase, the service will no longer be able to intervene in the situation. If problems with tickets arise directly on the day of a concert or a sports match, then you have five days to contact the service representatives.
Unfortunately, you can hear a lot of negative reviews about the company and read negative reviews. This is due to the fact that in the history of the service there have been precedents with fake electronic tickets that have called into question the legitimacy and credibility of the company. The service, which positions itself as a reliable ticket source, has been repeatedly accused of trying to manipulate online reviews. The company’s reputation was severely damaged.
Several times in the history of the company’s existence, there have been cases when tickets for non-existent concerts were sold, tickets were sold at greatly inflated prices, the company allowed tickets to charity events to be sold at a high price.
If you are wondering: “Should I buy tickets from Viagogo? “, first of all, you should read the reviews and understand in which cases customers are most often dissatisfied. Sometimes buyers and sellers write negative reviews, but with a detailed analysis of the situation, it becomes clear that users simply inattentively read the agreement. If you have read the agreement and agree with all its clauses, if you agree to act strictly according to the rules prescribed by the company, then you can use this service. Do not be afraid of numerous negative reviews. Most of them were written before 2019. After the pandemic, the company became much more responsible for solving problems and strengthened the work of the security service to prevent fraud.