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10 Reviews for Viagogo Reviews – Is Viagogo Legit, Safe and Reliable?

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MaryHobart2

1 Reviews

Is Viagogo Legit?

5.0/ 5

I liked this service for several reasons, one of which is the incredibly fast support service. Operators respond very quickly to requests, answer questions, and don’t get nervous. Yes, it’s important to me! Previously, on other services, I often encountered situations when the operators of the customer assistance service were in a bad mood and did not want to talk to me, they sent me to the site to read the rules. In the case of this service, I was lucky to communicate with very polite representatives of the company. The whole process of buying tickets was very comfortable. Even though I was abroad when buying a ticket and wanted to make a payment in another currency, I had no problems with this and I bought tickets. I will note that the tickets were left on time and I did not feel any concern about this. Without a doubt, this site deserves only 5 stars.

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BeverlyStewart84

1 Reviews

Is Viagogo Legit?

1.0/ 5

I will never advise anyone to use this site. Fraud site. I have purchased the tickets for an event. Payment is gone from the card but not received the tickets. I had to buy a ticket elsewhere and it turned out that the real price is 5 times cheaper than the one stated on the website. People without conscience who sell tickets at such prices. And the site managers are also without conscience because they allow it to be done and earn on these prices. I don’t give the site the lowest rating just because the polite support service operator Jake sincerely tried to help me and communicated with me very politely. If not for the efforts of the operator, I would have given this site a maximum of 1 star.

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MaryCurry116

1 Reviews

Is Viagogo Legit?

3.0/ 5

The most terrible company I’ve ever encountered. Scammers. We bought 4 tickets to watch a game in Turkey and we traveled to Turkey. On the day of the game, we didn’t receive the tickets before and we kept telling them but no help! About 40 minutes before the start of the event, we found out that our tickets had been canceled. We have not been able to find out why this happened. Presumably, this was the fault of the ticket seller. But is that my problem? Shouldn’t a website that helps to make a deal solve issues with a ticket seller? I hope that every day they will have fewer and fewer customers and people will understand that this site is a scam. We were able to return the money for the tickets later. But who will refund us the money spent on a trip to Turkey? Avoid this site.

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ValeriaDavis9

1 Reviews

Is Viagogo Legit?

4.0/ 5

I can’t give the site the highest rating because I was very upset about the fees. It is officially stated that on average, service fees range from 20 to 35 percent of the ticket price. But in fact, this amount reaches 50 percent and I resent it. I’m not just talking about myself, many of my friends have the same experience with this service. There are absolutely no complaints about the choice of tickets, there are a lot of tickets for every taste. Payment is also very convenient and there are no problems. As for the bid, one time the ticket was delivered at the last moment, the other 2 times when I used the service, the tickets were delivered on time. If it weren’t for the high fees, I would continue to use the services of this service, but unfortunately, I can’t pay such an amount of commission when other sites make more favorable offers.

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MaryCurry50

1 Reviews

Is Viagogo Legit?

3.0/ 5

The, are a scam company. Such companies should be punished with the help of the law and not given the right to work at all. How can companies that do not comply with their guarantees work? I lost over 400 euros for French Open tickets that still haven’t received back. The guarantee says about a refund in case of cancellation of the event, but I did not receive my money. I will seek justice and will not rest until I get my money, and I will also seek compensation for moral damage. In addition, the support service operators just shocked me. Where are these people found? They did not know the elementary politeness of communication. Never use that site if you value your nerves and your money.

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Borgman77

1 Reviews

Is Viagogo Legit?

5.0/ 5

I like that it is very convenient to use the service. Both my parents and I buy tickets using this website. We have already used the services of this service 7 times and have never encountered any difficulties. When the concert was canceled due to coronavirus, we were refunded the money for the ticket, when the concert was postponed, we got to the event on new dates without any problems. It is worth noting that I used to use other services. I had a lot of comments about the work of other services, from an inconvenient interface to problems with payment. In this case, there were no such problems. In addition, you can buy and sell tickets from different devices, in my opinion, this is a very big advantage. Many sites do not have mobile applications or, on the contrary, work only with smartphones. Thanks to the site, which built the work as conveniently as possible for customers. I recommend trying to buy tickets with the help of this service, I am sure that you will feel a big difference with other sites.

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Grimes78

1 Reviews

Is Viagogo Legit?

4.0/ 5

I admit that initially, I was afraid to use the services of this site because I read a lot of reviews. In many reviews, people wrote that they received fake tickets or did not receive them at all. But I had no choice because only on this site you can find places for hard-to-reach events and the tickets I needed were nowhere else. I took a chance and as a result, I was very nervous from the moment I made the payment to the moment I received the ticket. There were no problems with the payment, but the ticket delivery was very slow: two days before the event, I still did not receive a ticket. I had to call the support service operators and they assured me that I would have the tickets on time. As a result, I got tickets on the morning of the same day when there was a concert. I don’t think this is normal. I am sure that there was some kind of failure during the delivery and only because I called, the ticket was delivered to me. Nevertheless, I do not give the site a bad rating because I still have the ticket and it is not fake.

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EdwardPearson73

1 Reviews

Is Viagogo Legit?

5.0/ 5

I have now 4 times experienced Viagogo working with me. First time I successfully bought tickets to Real Madrid vs Barcelona match was March 1st, 2020. I liked the speed with which this site works. Another advantage of the service is a good selection of tickets, sometimes the opportunity to buy a ticket is a hard-to-reach ticket. The last point especially pleased me, because often I see what I need only on this service and can’t find it anywhere else. Indeed, no website can compare with this service of choice, including at the international level. I travel a lot and see that the website offers tickets to events in different countries. In short, I recommend this service. In addition, I have not encountered any of the situations that are often described in negative comments. There were no ticket delays, no bad operators in the support service. Everything was 5 stars.

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Cleveland68

1 Reviews

Is Viagogo Legit?

4.0/ 5

Despite such advantages as a very good choice and the opportunity to buy tickets in many countries of the world, I cannot give the service five stars. Firstly, it seems to me that the ticket prices are greatly inflated. At least double the price. Secondly, I didn’t really like communicating with the support service representatives, they were impatient with me and didn’t want to answer most of my questions. As for the whole process of buying tickets, it went fine and without failures, but if I have the opportunity to buy a ticket on another site, then I will do it. The difference in price with other sites is simply incredible. I don’t understand how such unreasonably expensive tickets can be put up for sale? I do not believe that only sellers control prices, but even if this is the case, the site manager should set limits.

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Danielson25

1 Reviews

Is Viagogo Legit?

5.0/ 5

Danielson@bestguns.xyzI want to thank the service employees for their excellent and high-quality work. It was a pleasure to cooperate with this site and I can safely recommend it to all my friends. I bought my tickets before COVID last year. So when the concert was put off until this year I was a little bit scared that my money had gone. I didn’t expect to receive a refund or to attend a concert. I was especially scared of negative comments about the site, I read a lot of bad reviews online. However, I received my tickets 2 days before the rescheduled concert and I had a really good time. In addition, the representatives of the support service were very polite to me and patiently answered all questions. Perhaps some are right about the inflated prices, but in return, I got a good quality of service and no technical problems.

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Viagogo Pros:

  • A good selection of tickets, sometimes the opportunity to buy a ticket is a hard-to-reach ticket
  • The opportunity to buy concert tickets in 50 countries around the world
  • Tickets can be bought not only for music concerts but also for sports matches, as well as festivals and theatrical performances
  • You can use different currencies to pay for tickets
  • You can buy and sell tickets from different devices

Viagogo Cons:

  • Precedents with the sale of fake tickets
  • Unlicensed ways of using advertising and attempts to pressure public opinion with fake reviews
  • Users very often complain about inflated prices
  • The services of the service are often called “insufficiently transparent”
  • Problems with ticket delivery

Viagogo Summary:

Almost everyone who wants to buy a ticket on the secondary market for one reason or another faces this company. The company is one of the largest, but at the same time, it is this company that receives the most criticism. On the other hand, many customers are satisfied with the work of the service and write that it is convenient, practical and simply pleasant to use it. It is worth noting that it was in the last 2 years that positive reviews became much more and the popularity of the site began to grow rapidly.

What is Viagogo?

Viagogo is one of the most popular companies. Many people like it, many do not, but one thing remains unchanged: it is this ticket service that is the most discussed today. This service was founded in 2006, and the focus was primarily initially on sports events. The service was founded by Eric Baker. He had a good experience in this area, since he was one of the co-founders of the StubHub service. After its foundation, the company actively cooperated with Manchester United, but this cooperation lasted only 6 years. When the service began to be launched in other countries, there were more and more partner agreements. It was at the moment of opening in Australia that a real success came to the service. This happened against the background of cases of fraud found in other services. Then customers actively started contacting Viagogo. It is noteworthy that the PR company of the service was built mainly on the failures of other companies. Many critics and analysts then called this tactic incorrect, but effective. The service was often criticized from different sides, but that did not prevent it from flourishing. The company even intended to buy StubHub, but the merger never happened. Today, critics say that the service has good prospects. In the last two years, the company has changed a lot of employees in senior positions, the work strategy has changed a lot, which has led to obvious improvements.

How does Viagogo work?

The platform guarantees the customer a legitimate, reliable and safe purchase or sale of tickets. Using the site is very simple. The interface is designed in such a way that the user does not spend a lot of time filling out purchase or sale orders. The site offers users a standard search bar that allows you to easily select the event you are interested in or the city in which the event will take place.

To use the site without restrictions and be able to buy and sell tickets, you need to register. The registration process is very fast, the developers of the site were striving for optimal ease of use.

Can you trust Viagogo?

The question of trust in a particular ticket sales site depends not only on the quality of the service itself but also on the reviews that customers write. The service managers assure that their company is absolutely legit, reliable, and safe. At the same time, the service is the company to which you can hear the most criticism. The service is often criticized for selling fake tickets. Let’s give an example that happened in 2018 when the service put up tickets for a performance by a Hungarian comedian at twice the usual price. By the way, the comedian”s performance itself turned out to be false information: no performance was planned. The case became public and greatly damaged the reputation of the company. Also, the trust of customers was influenced by the fact that many customers of the service could not get to the concert of the famous band Take That. This happened because many of the tickets sold turned out to be personalized. Despite a number of mistakes in the work and blunders, the service management sought to regain the trust of customers. Sometimes PR managers went overboard trying to gain the trust of customers. The service made a mistake again: analysts found out that many positive reviews allegedly written to the company turned out to be written for money.

Viagogo customer service

Despite the diverse opinions about the work of the service, customers mostly respond well to its support service. Support service operators are trying in every possible way to help the client find a solution to the problem and answer all questions of interest. Attention! You will not be able to write to the support service if you are not registered on the site. You can also register using an existing social media account.

The service also offers to get acquainted with the list of questions that users ask most often. For the convenience of customers, these lists are divided into questions for sellers and buyers.

So, after you have registered, you can contact the support service. First you will need to enter the “My purchases” or “My sales” section. The next step is to click on the “Support Service” line and select a question from the suggested list. If there is no question you are interested in in the list, you can contact the operator by clicking on the appropriate link

How much are Viagogo fees?

Not only this service but also other similar companies necessarily charge the so-called fee. In simple words, this is a service fee. That is, you pay the service for the fact that the service allows you to carry out transactions on its platform and brings sellers and buyers together. This fee is absolutely legit, it is used by all reliable and safe companies. The service does not specify the exact amount of the fee in advance, as the amount depends on the event, the city and country of the concert and many other factors. In addition to the service fee, the buyer pays the state tax. The amount of this tax is different in each country. On average, service fees range from 20 to 35 percent of the ticket price. The amount of fees for all companies of this profile is approximately the same and does not vary much.

Viagogo cancellation fee

It is impossible to cancel or change an order already made on the service. This is stated in the company’s rules and agreement. Any order is final. That is, if for some reason your plans have changed and you will not be able to come to the concert, no one will return the money for the ticket you bought. The refund only occurs if the concert or other event has been canceled. Important: it was canceled, it was not transferred to. However, if you change your mind about going to the event, there is an option that you can use: for example, you can resell your ticket. If the concert is completely canceled, the service will refund you the full ticket price.

Ticket Guarantee

The service guarantees its customers legit reliable and safe cooperation. The service staff tries to find a way out of any situation and always makes sure that both sellers and buyers are satisfied with the transaction. The service guarantees that you will receive your paid tickets on time and will be able to attend the event without any problems. You must report any problems related to tickets within 10 days. 10 days after the purchase, the service will no longer be able to intervene in the situation. If problems with tickets arise directly on the day of a concert or a sports match, then you have five days to contact the service representatives.

Viagogo scams

Unfortunately, you can hear a lot of negative reviews about the company and read negative reviews. This is due to the fact that in the history of the service there have been precedents with fake electronic tickets that have called into question the legitimacy and credibility of the company. The service, which positions itself as a reliable ticket source, has been repeatedly accused of trying to manipulate online reviews. The company’s reputation was severely damaged.

Several times in the history of the company’s existence, there have been cases when tickets for non-existent concerts were sold, tickets were sold at greatly inflated prices, the company allowed tickets to charity events to be sold at a high price.

If you are wondering: “Should I buy tickets from Viagogo? “, first of all, you should read the reviews and understand in which cases customers are most often dissatisfied. Sometimes buyers and sellers write negative reviews, but with a detailed analysis of the situation, it becomes clear that users simply inattentively read the agreement. If you have read the agreement and agree with all its clauses, if you agree to act strictly according to the rules prescribed by the company, then you can use this service. Do not be afraid of numerous negative reviews. Most of them were written before 2019. After the pandemic, the company became much more responsible for solving problems and strengthened the work of the security service to prevent fraud.

Q How much does Viagogo charge to sell tickets?

It is difficult to voice a specific amount because it changes not only monthly, but also daily. The company's earnings are mainly based on fees that make up a certain percentage of the cost of tickets sold. The way the company earns money is absolutely legal and reliable, It is important to understand that the cost of tickets is not set by the company. The service is only a platform for buying and selling tickets. The sellers set the price for the ticket being sold directly, because the price may be lower or higher than the standard.

Q Are Viagogo tickets legit?

Yes, tickets that are sold on the legit website. The company's executives assure that they are doing everything possible to constantly improve security control and fraud prevention. Despite the fact that unpleasant situations still happen, the service always reacts to such situations and tries to help the affected party. The activity of the service is absolutely legal, therefore, tickets and the income that the service receives from their sale are also within the framework of legislation. Those who call this activity illegal are mistaken.

Q Are Viagogo tickets verified?

Yes. The scheme of ticket sale and purchase is extremely transparent. The service receives a request from the buyer, then notifies the seller about the order by e-mail and/ or phone, and the fact that the buyer will pay for the ticket, fees and taxes is also confirmed. In turn, the service undertakes to deliver a valid ticket to the buyer on time.

Q How to tell if Viagogo tickets are fake?

If you find that the ticket sold to you is fake, then you should do the following. First of all, you need to notify the customer support service and the buyer about the incident. Attention! This must be done no later than 20 days after receiving the ticket, otherwise, the service ceases to be responsible for the situation. In this situation, the first action of the service is likely to be an attempt to replace your ticket with a similar one at the same cost, but from another buyer. Each situation is individual and solved individually. It is important that support staff always try to meet the affected party halfway. It is worth noting that none of the companies of this profile is ideal. And at least once in any of them, there were situations when the buyer received fake tickets. Each company has its own methods of checking sellers, which the company's management tries not to disclose.

Q When is the best time to buy tickets on Viagogo?

There is an opinion among many buyers: if you buy a ticket right before the concert, the price decreases. This scheme worked a few years ago, but now the situation has changed. The heads of the ticket sales service began to notice a trend: buyers are waiting for the last moment to buy a ticket at a cheap price. When the trend became too obvious, the services began to apply a number of measures to regulate pricing policy. The purpose of such actions is to maintain balance. That is why it makes no sense to wait for the last moment to buy a ticket now. It is unlikely that the price of it will change significantly before the start of the event.

Q What happens if Viagogo tickets don't arrive?

In this situation, the problem is solved by the support service, whose employees have special instructions on exactly how to act in such a situation.

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  • $$$$