- Customers of the service do not pay fees
- The site is easy to use
- There is a guarantee for tickets
- Large selection of tickets
- You can bet on tickets
- Frequent problems with the timely delivery of tickets
- Sale of seats “with a closed view” (sometimes)
- It is impossible to cancel the purchase after making the payment. The transaction is not canceled regardless of the reasons.
Reviews about the service are very contradictory. For example, if we summarize the reviews on Trustpilot and other similar sites, then 65-70 percent of users are dissatisfied with TickPick’s work. However, it is worth paying attention to another point: negative reviews about the site in the founded come from residents of the United States. While the residents of Europe are satisfied with the services and especially with the fact that no fees are charged when working with TickPick. The site has a rating system. This is a very convenient scheme by which tickets are assigned a rating depending on the location. Thus, the buyer can immediately understand all the pros and cons of the ticket. You can also bargain with sellers on the platform, a special scheme has also been developed for this. Many consider this scheme a minus, many a plus, which is why there are such ambiguous opinions about the site. If we analyze complaints about the site, then they mostly relate to late delivery, refusal to refund the money or incorrect information about the ticket on the site. At the same time, most of the positive reviews are related to the price, in particular the fact that the service does not charge fees, which purchases tickets very profitable. It is worth noting that the company’s representatives, unlike their competitors, rarely respond to criticism in social networks and reviews, preferring to ignore such messages.
What is TickPick?
TickPick was formed in 2011 in America. For the past 10 years, it has remained one of the most discussed both from the good side and from the bad. The service became famous for introducing a system in which users can place bets on tickets. The creators of the service, Brett Goldberg and KPIs Obrien could not even imagine that the site they created would become so debatable and cause such a public outcry. It was they who became the founders of a unique ranking system using which each ticket is evaluated. Thus, it is much easier for the buyer to make a purchase when he sees how many points (and not money! ) the ticket is evaluated. The rating is created by the users themselves, and they also adjust it.
The mobile application of the site became operational three years after the start of the service, in 2013. This news pleased the fans of the service and made the competitors concerned. Because it was in 2013-2014 that the company experienced a significant influx of customers. The service was constantly balancing between praise and criticism: despite the rush, unpleasant situations happened in the history of the company. One of them was an insult to the residents of Michigan by the management of the service. The conflict was settled, however, many users still remember that the service managers called Michigan “a bunch of forests.”
In 2018, an event occurred that played a big role in the development of the company. The service has become a platform for selling tickets to the Firefly Music Festival in Delaware. This fact has attracted many new customers to the service. The service began to develop so successfully that it even acquired RazorGator, then Rukkus.com. If you look at the development of the company o = from the point of view of experts, they all talk about a competent policy of service development and very correct strategic decisions. The management of the service always chooses employees very carefully and gives preference only to highly qualified specialists, which invariably affects the work. For example, in 2019, the company signed a partnership agreement with Rooftop2 Productions, Riot Fest, and WE Fest. The service proved to be excellent as a trading platform, however, the crisis of 2018 associated with the coronavirus pandemic greatly damaged its reputation. The service simply could not cope at times with the influx of customers who demanded a refund for the purchased tickets. This happened in connection with the lockdown and the mass cancellation of concerts.
How does TickPick work?
Using the site is very simple. Almost all legit reliable and safe services operate on a similar principle. On the main page of the site, you will immediately be able to understand the basic principles of action. The first thing that will catch your eye is the information that the company never charges fees for its services. The service considers this to be its main advantage, so it immediately declares this to customers.
You can find the event you need by using the search bar. Just write the name of the artist you are interested in. To work with the service more quickly, you need to register. Registration is very simple: you can use your Facebook account or Apple to register.
Unfortunately, without registration, working with the site is constantly hampered by numerous checks of the type “I am not a robot”. Until you register, you may encounter such checks when you switch to another page.
The service offers its customers a so-called low price guarantee. The essence of the guarantee is that if, after buying a ticket for half an hour, you find similar seats at a cheaper price, the service returns 110 percent of the ticket price to your account.
Important! TickPick essentially works to connect ticket buyers and sellers. The site acts as a marketplace and does not give any guarantees regarding the availability, quality, safety, or legality of tickets. Many users do not like this clause of the user agreement, but this is how TickPick works.
Can you trust TickPick?
Of course, you can trust this service, but only in those moments in which it is authorized to make decisions. For example, the service cannot be responsible for sellers. Trusting the service and the ticket seller are completely different things. You can trust the service from the point of view that the site will provide a high-quality purchase and sale transaction, deliver the ticket to you and conduct the necessary payment transactions. The registration that users undergo on the site, although it cannot be a guarantee of the reliability of the seller and buyers, but at least gives an idea of them. For example, when registering, you must specify your legal and current name and address, phone number, active email address, and a valid credit or debit card. By registering, the user agrees to the terms of the service. In fact, by accepting the agreement, you undertake to present your real name and address without impersonating another individual or legal entity. You also undertake not to violate local, state, national or international laws or regulations. And to some extent, the terms of the contract provide the user with some kind of guarantee that the transactions made using this platform will be honest. Important! TickPick reserves the right to temporarily or permanently suspend your TickPick account, delay or reject payment transactions. These actions will be carried out in several situations. For example, a buyer or seller aroused certain suspicions of fraud in the service, or there were doubts about the legitimacy of tickets, or customers encountered fake electronic tickets. In general, the site is rated by experts as a reliable ticket source.
TickPick Customer Service
Recently, the support service has received a lot of critical comments. The wave of criticism began after the crisis of 2019 when concerts were massively canceled due to the coronavirus. The working hours of the service support service are from 9 am to 11 pm, seven days a week. During non-working hours, some employees of the service do not answer phone calls but monitor incoming email messages. In emergencies, you can call 845-538-4567. To write an email, you will first be asked to identify the topic and the question about which you are going to write.
In addition, by clicking on the Contact us link, you will be asked to write a message in the chat window, where you will be able to communicate directly with a service employee. This method of communication with the support service is considered the most popular and effective, 85 percent of users communicate with the support service using this chat. It is important to remember that the support staff can not always solve your problem instantly. It may take some time. Then you will be asked to call back or write a few hours later. This is a common practice of all similar services and it should be treated with understanding.
In general, the evaluation of the site support service began to restore its reputation and after failures in 2019, there were fewer negative reviews about the work of the service.
How much are TickPick fees?
The service never charges customers any service fees. This platform is the only one among the major ticket sellers that do not charge a fee. This should not cause users any doubts: the site is completely legit reliable and safe. Vano remember that some states by law require that the company has a pre-determined tax on sales made not only on TickPick but also on any other ticket sales site. In this case, taxes are a service fee, but their payment is regulated not by the ticket sales service, but by legislation. That is, there is no fraud in this situation, it’s just a difference in the laws of the States.
Its only striking difference from competitors is the absence of fees. The vast majority of tickets come from large licensed professional ticket brokers who are registered for sale on TickPick.
TickPick cancellation fee
What should I do if the event is postponed? The money will not be refunded to you. In most cases, tickets for the original date will still be valid for the rescheduled event. Whether you like it or not, the ticket will remain valid for the next date. If the new date does not suit you, the maximum that is in your power is to try to resell this ticket. In general, according to the contract of sale that the service represents, All sales are final, so reselling through this link would be the best option in this case. The money will be refunded only if the event was canceled by the organizer. This is standard practice for absolutely all legit reliable and safe ticket sales platforms. In the reviews, you can read a lot of criticism about the delay in refunding money for tickets purchased during the pandemic. Yes, there were such precedents. People had to wait for a refund for several months. The management explains this situation with the chaos that has arisen: all events were canceled at the moment and everyone immediately began to demand a refund.
The service positions itself as a seller of legit tickets. At the same time, if you carefully read the contract, it says that the site is not responsible for the legitimacy of tickets. This contradiction puzzles many users, but the management is in no hurry to comment on the situation. The advantage is that at the moment the service works mainly with large and reliable ticket suppliers, whose reputation is known to everyone. When we talk about individual sellers, it is quite difficult to control them. To increase the chance of a successful transaction, the service offers a system of ranking tickets using stars: 1-5 stars depending on the location, where 5 are the best and 1 is the worst. This filter is a great tool for getting an idea of tickets. Many users write that such an assessment system is already a kind of guarantee in itself.
Officially, there is a guarantee of the lowest price and a guarantee that the ticket will be delivered on time. By the way, it is with a delivery that problems often occur: users complain that they buy a ticket a few minutes before the start of the event or even late.
Fraud complaints are a natural process even for legit reliable and safe companies. Often people complain about the work of the service when they cannot change the ticket, refund the money or the ticket was delivered to them at the wrong time.
Cases of fraud directly from sellers are not reported, however, some users shared their experience that they were sent tickets with other seats. Now fraud is becoming almost impossible on sites of this kind because fake tickets are detected almost immediately. It’s just that customers sometimes call fraud what are essentially clauses of the contract with the service. Unfortunately, not everyone reads the contract carefully and then complains.