- The opportunity to get acquainted with the scheme of seats in the concert hall in advance
- Possibility to pay for a ticket in different currencies
- You can pay using Paypal
- You can solve problems with an assistant online
- There is no system of awarding and good discounts for regular customers
- Many tickets are resold, as a result the ticket price is significantly overstated
- After buying a ticket, it is impossible to cancel the transaction
- Sometimes there is a risk that the ticket will not be delivered on time.However, if this happens, it is not the fault of the service, but of the developers.
- If you are a seller, you are not eligible for any discounts or exclusive coupons. You cannot count on a reduction in commissions that are deducted from your sale price.
There are more positive reviews about the company than negative ones. The company is constantly showing growth in its field of activity and gaining the trust of customers. It is important to note that the attitude of the company’s customers varies greatly depending on the country. In different countries, people see the work of the service from completely different points of view.
What is Stubhub?
StubHub is a world-famous American company. The company specializes in reselling and changing tickets. The company’s range of services is quite wide: it works with events in completely different directions. For example, the company resells tickets to sports-related events, variety concerts, theater productions. It is worth noting that in September 2021 there were changes concerning the company StubHub now has a new owner. Digital Fuel Capital (“Digital Fuel”) became the new owner of the company. It is this company that now owns StubHub International (SHI). Naturally, the transaction was made after the approval of the Competition and Markets Authority. A lot was written about the deal in the press, the purchase of the company was discussed by world experts. In general, many analysts recognized the deal as a very successful, correct and logical step. This point of view is shared by CEO Wayne Grierson. He gave an extended interview to journalists where he answered the questions: is Stubhub legit, is Stubhub safe, is Stubhub reliable and others. The director stressed that the company is very reputable and gives a good opportunity to buyers and sellers of tickets to achieve the desired goal. He said that the company is a reliable and trustworthy source of tickets. According to Wayne Grierson, the main goal of the company is to help fans get to concerts.Important! Starting from September 2021, all the company’s representative offices abroad will be separated from StubHub and viagogo, these companies will operate independently. We emphasize that companies from America and Canada are not taken into account. Earlier, at the end of November 2019, eBay announced the sale of StubHub for $4.05 billion to the Swiss company Viagogo, which is developing a service of the same name that allows you to buy tickets to various events.
How does Stubhub work?
The company works by reselling tickets and earns on fees. According to the company’s executives, the actions of the service are based on the desire to help fans and ticket sellers. The company’s work is completely legit, reliable and safe. The company provides customer support services worldwide. Local offices and the personal approach of the support service to each client is an important point in the work of the service. Stubhub reviews are very different, judging by them it is clear: the service is used by people of completely different age categories. StubHub is indispensable if the tickets for the event you are interested in have already been sold out. This service allows you to buy a ticket on the secondary market quickly and safely. The site operates in 40 countries in Europe, America and Asia. By default, you see ads that have been opened by people from your country. If you want to attend a concert in another country, then the location is easy to choose from the list provided. You can purchase a so-called gift certificate on the website. In this way, you pay for the gift card itself, and the person who received it will already choose which concert to buy a ticket for. A special code will be entered in the certificate, which is used when purchasing a ticket instead of paying.
Can you trust Stubhub?
Most of the clients speak positively about the company and it is currently unknown about the precedents associated with distrust. As a rule, the company’s employees work on creating a reputation and do not allow mistakes. When choosing a ticket purchase or sale service, each person is guided by different criteria. Some read reviews on the Internet, others ask a lot of questions to their friends and acquaintances. It would be wrong to say about the absolute absence of risk. The network provides examples of the fact that sometimes couriers do not have time to deliver tickets, or other unforeseen situations occur. On the other hand, such situations happen in any field and in any company. If we compare the reviews about this service in Europe and America, then there are much more positives than negatives. If, for example, we take statistics on Russia, then Russian users are often dissatisfied with the work and efficiency of the team. It is worth emphasizing that the service calls its work very safe and provides a number of guarantees. The seller receives payment for the sold tickets only after the buyer attends the event. Thus, the company guarantees the buyers the originality and compliance of the purchased tickets with the offer that was published on the website. The company guarantees that all tickets available on the page will be delivered on time. However, it is the issue of delivery that remains the most controversial issue, which causes many doubts among users.
Stubhub customer service
Stubhub customer service works everyday: 5: 00 AM – 9: 00 PM Pacific time. Users of the service are not always satisfied with the work of the support service. Customer opinions are divided. Many people do not like the speed of response to the problems that have arisen. This happened because of the heavy workload, especially during the coronavirus pandemic, when all concerts will be canceled. As a rule, the work of the company’s support service is aimed at providing the necessary information about a purchase, sale or event in their native language.
Stubhub customer service email
The support service can be contacted at email@example.com, firstname.lastname@example.org. Mainly, the support service contacts customers in a special chat or by phone. Email is most often used for work purposes, such as advertising campaigns and new offers. Help in various matters can be obtained by clicking on the HELP button. This will take you to the section where a list of the most popular questions that users ask most often has already been compiled. If the question you are interested in is not in the list, then you can fill out a special request form where you can state your problems or ask a question you are interested in. Also, if the problem needs to be solved urgently, you can call the phone number +44 203 814 3443.
How much are stubhub fees?
Fees are funds received by the company for certain services provided to the customer Fees are a legit way for a company to make money. There is nothing surprising or illegal in the fact that the service charges fees. This is a reliable and safe way to earn money for any company of this profile. However, they remove the commission from the sale that you make, not from the seller. After all, they need a way to make money, and commission, as mentioned earlier, is the way they make money. Stubhub takes approximately 15-35% of the sale between commissions and buyer fees. The range depends on the difference in commissions—some of the best sellers at concerts receive a commission of 2%, while you, as an individual, will pay 10%. The standard mark-up for the buyer is about 15%, but sometimes varies depending on the event, although Stubhub does not publicly state how this changes. You can expect a commission of 10% if you can sell tickets in large quantities. However, the rate they charge depends on the number of tickets you have sold. To get a significant benefit in the form of a reduction in commission, you will have to sell a huge number of tickets.
Stubhub cancellation fee
You cannot cancel an order on this service at this time.
If for some reason the event for which you bought a ticket was canceled, Stubhub is guaranteed to refund you 10 percent of the cost. If fake tickets are found, StubHub will do everything possible to solve the buyer’s problem. They will try to get a replacement for a fake ticket, and find different options. If none of the options could be implemented, the buyer will be given a full refund. Naturally, the company promises to solve any problem and will refund the ticket price under any circumstances. However, despite this, there are also negative experiences that users write about on the Internet. For example, there are several cases when during the pandemic and the mass cancellation of concerts, people were unable to return the cost of purchased tickets. At the same time, it is worth noting that the company is trying to solve the problems of its users and monitors complaints on the Internet. As a rule, the company’s employees react quickly enough and try to rectify the situation in order to subsequently receive a positive discharge
The company provides a guarantee of authenticity of tickets. According to Stubhub reviews, despite all the guarantees and security statements, fraud cases still occur. It is worth noting that the company is successfully fighting this phenomenon and the wave of fake electronic tickets, which was observed two years ago for several months, has already subsided. Recently, there are practically no impressions from users about fake electronic tickets. The peak of the company’s customer problems occurred during the peak years of the pandemic, when many concerts were canceled due to a lockdown.
The largest number of negative reviews today from users of the service from Russia. Here’s one from the comments:
«A ticket was bought for the CSKA – Manchester United football match on 27 June , 21:45.
It was not possible to get to the stadium using an electronic ticket. The ticket is not even a copy of the original as it turned out. Imagine coming from another country to watch a football match and there is such a situation.
The phone naturally does not answer.
Ticket number 3Z605Q192V46»
If you are wondering: “Should I buy tickets from Stubhub?”, you can carefully study the reviews about the company and draw the appropriate conclusion for yourself. Most people write that selling tickets on Stubhub is profitable. You can also use the mobile phone app, where you can also buy and sell tickets.