- Easy to use
- High degree of reliability
- Easy site navigation
- A good selection of event tickets
- Extensive experience in the field of ticket sales
- High fees
- Fees could be added during the ticket registration process
- High ticket prices
- Sometimes there are delays in returning money
- The support service sometimes takes a very long time to solve the problems that arise or does not solve them at all
What is Tickеtmaster?
Ticketmaster Entertainment, LLC. This is a company that almost everyone knows and has heard about. When it comes to buying tickets, the first thing most users remember is Ticketmaster. This company is officially recognized as a leader in ticket sales. The company is a veteran in the market because it was founded back in 1976 by Peter Gadva and Albert Leffler. In those days, naturally, the company functioned differently, the Internet was not yet so developed. Initially, the company was engaged in licensing computer programs and selling various equipment for ticket sales systems. The transfer of the headquarters to Los Angeles in 1982 was a very important step, after that the company began to grow and develop rapidly.
Fred Rosen invested large sums of money in ideas that initially seemed risky to many of his colleagues. However, he did not make a fortune by investing money in computerized ticket sales, this business turned out to be very promising. It was Rosen who also initiated the acquisition of a competitor, Ticketron. This step raised the company’s rating by several positions and made it a recognized leader in 1991. For several years, the company has been actively developing thanks to investments, mergers, and a well-chosen development policy. An important stage of development was also the acquisition of the secondary ticket market in the UK, Getmein.com, and TicketsNow, a ticket seller in America. In 2009, an event occurred that many experts call one of the most important stages in the development of the company. Ticketmaster has entered into a unique merger agreement with the event promoter Live Nation and created Live Nation Entertainment. Also in 2009, the company introduced a rule according to which sellers and buyers had to confirm their identity before making a transaction. This step was carried out because at that time there were many scammers.
How does Ticketmaster work?
The site works according to the generally accepted scheme, which applies to almost all sites of a similar orientation. By going to the main page, the user searches for an event, page, or finds an event by location.
Can you trust Ticketmaster?
You must understand that by purchasing a ticket on the website, you automatically allow the website to use the information you provide to fulfill its obligations to you to provide this service. If you read the reviews about the company, then most users have no complaints about the fact that the service has not fulfilled its obligations. The service fulfills its obligations to customers and is therefore trustworthy. Naturally, trouble can happen, in most cases, it is the fault of the seller or the ticket delivery service. The peak of the company’s problems occurred during the coronavirus pandemic, when, due to mass cancellations, employees sometimes did not have time to cope with requests for cancellation coming to them.
Ticketmaster customer service
Many users of the site have a question “How can I contact the support service”. The support service of this service works satisfactorily according to customer reviews. Many experts say that the support service is the “face” of the company.
So, after the coronavirus pandemic, the company began to pay much more attention to the support service. For example, the staff of the service has been significantly increased. And yet, before contacting employees, first read the questions that customers ask most often. Perhaps it is in this section that you will find answers to your question. If you have not found the answer to your question, then you can go to your order page and from there click on the “Write an email” button. This is a very simple and effective way to contact customer support.
The service support service works from 9 a.m. to 5 p.m., the service can respond to e-mails up to 21.00. To speak to a Customer Service agent over the phone, you can call 800-653-80000.” It is important to understand that your problem may not be solved in one day. Sometimes it takes two days to solve a problem, depending on the complexity of the situation.
It is known that the support staff tries to do everything possible to make the client happy when solving the problem, always avoid conflicts, and act strictly according to the instructions.
How much are Ticketmaster fees?
Service fees are often a topic of discussion among users. The fact is that many people write about inflated prices, but in fact, the prices are the same as for other services. As a rule, the amount of fees is 10-25 percent, but customers do not like the fact that sometimes more and more new fees are added during the ticket registration process. Fees are an integral part of the work of any legit reliable, and safe ticket sales site. Fees are a kind of payment to the site for the fact that it provides a platform for the purchase and sale of tickets. You can’t see the number of fees right away. The amount will be known only at the final stage of ticket processing because the amount varies depending on many factors. For example, the amount varies depending on the number of tickets, the venue of the event, and the type of behavior of the event. Users often confuse fees and taxes. However, these are completely different concepts. The state tax is set by each state and each city. Also, the tax is different in each country. It is important that when the ticket price is refunded, the tax is not refunded, the fees are also usually not refunded, but in some cases there are exceptions. Service fees can often reach 30 percent, depending on the situation, but people pay this money because they are confident in the quality of this service and do not want to take risks with little-known companies.
Ticketmaster cancellation fee
The service operates according to the rules generally accepted for sites of this kind. All sales are final, and refunds are allowed only under rare and limited circumstances, which are described in the Purchase Policy. How is the refund procedure going? Initially, the return must be approved by the seller. The reason for the refund may be a canceled event. In your account, you will see a button labeled “Request a refund”. So you are requesting a refund. The request is processed by the service and in case of confirmation of all stages, the funds will be credited to your card from which the initial payment was made. In most cases, the fees are not refunded, and the amount of tax will not be refunded either. Also, the amount for delivery is not refunded. Mistakenly, many customers expect the return of all paid funds, but only the cost of the ticket is refunded.
Here is another important point to pay attention to. Seating arrangements reflect the layout of the venue; however, they can be changed at any time. Sometimes the buyer wants to return the ticket after changing the seating scheme, but such a refund is not provided by the terms of the company.
The service is legit, reliable and safe, so the company guarantees that the tickets sold are legitimate and not fake. The company also guarantees that it will refund the ticket price if the event is postponed for some reason. In addition, the service guarantees timely delivery and delivery of exactly the ticket that you ordered. However, despite these guarantees, the buyer should understand that everything depends largely on the seller. Yes, the service will help to return the money and solve the problem if any, but the seller is the main link. It is worth noting the fact that, according to user reviews, the service guarantees are considered to be the most reliable for today. The management treats this point with great responsibility and believes that guarantees can attract regular customers.
It is known that the company takes fraud very seriously and always carefully considers every claim from users of the service. The company is legit, reliable and safe because a lot of attention is paid to preventing the spread of fake electronic tickets, a lot of attention is paid to trustworthy legacy in the company’s strategy. Undoubtedly, the service is a reliable ticket source. However, there is also a negative experience of users of this site that they describe in their reviews.
Also, many complain that upon arrival at the venue of the event, the seats turn out to be in a completely different place than they looked on the diagram. This is what the site’s clients call fraud. We wrote above that the service itself does not consider this circumstance to be a fraud and does not return money in case of changes in the seating scheme.
We also note that the service is investigating problems with accounts. If your account was hacked and some actions were performed from it, then the service will solve this problem.