Vivid Seats Pros:
- A good selection of event tickets
- The ability to use a mobile application on the phone
- Guarantees that inspire confidence
Vivid Seats Cons:
- Sometimes there are delays in updating the page
- You cannot choose a seat when buying a ticket
- The fees that the service charges seem to be overstated to many
- Sometimes customers complain about the slow work of the support service
Vivid Seats Summary:
Unfortunately, it cannot be said that positive reviews about the service prevail. Bad and good reviews are about equally, no matter which site with reviews you visit. There are quite a lot of complaints about the service. These are different complaints, ranging from problems with delivery and ending with problems with the support service. Also, many customers do not like that the amount of fees is quite high. Nevertheless, according to international experts, this service is legit reliable and safe. For example, despite the presence of negative reviews, in 2017 the company to be the third-largest online ticket reseller. Managers are loyal to criticism. Judging by excerpts from their interviews with the press, they listen to the comments of users and try in every possible way to optimize the work of the site. It is worth noting that in recent months the company has become more attentive to technical issues. Also, judging by the reviews, the work of the support service has improved and accelerated somewhat. What do users most often dislike? The slowness of the support service, high prices, late delivery of tickets, and problems associated with the cancellation of concerts. These problems began in 2019 during the lockdown associated with the coronavirus pandemic. At the time of the mass cancellation of sports and music events, ticket companies could not cope with the number of refunds that most users wanted to receive urgently. However, it is fair to note that at that time not only this service was criticized, but almost all of its competitors.
What is Vivid Seats?
Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. Despite very different reviews, the site is very popular not only in America but also abroad. The company was founded in 2001. The project was conceived as a platform that will help to exchange and resell tickets for events of different directions. Looking ahead, let’s say that now the service belongs to Horizon Acquisition Corporation, SPAC: the deal was concluded in the fall of 2021. Over the years of the company’s existence, many have invested in the activities and development of the service. Among the investors are such companies as Vista Equity Partners in 2016 and GTCR.
GTCR did not stop at investments and acquired a controlling stake in the company. This happened in 2017. The company is developing and exists not only due to investments, but also due to monetary fees paid by users of the service. These are service charges, which are always a necessary link in the work of companies of this orientation. The company is legit reliable and safe. Even though the company ranks among the largest in terms of money turnover, the management of the service does not stop there. The plans of the company’s managers include innovation, expansion of the range of tickets offered. The company also recently announced that it will pay special attention to the technical support service because progress constantly forces us to make some changes to the service so that it works well and meets the needs of customers.
How does Vivid Seats work?
The site works according to the scheme that is used by all services of a similar orientation, there are no special differences from competitors in the work of the site, because the scheme of sale, resale, and exchange of tickets is the same. You will be able to choose an event by an orientation by the name of the artist and other parameters, it is very easy to do this.
In addition, the service has a practical and pleasant interface that many users like. After selecting the event you are interested in, you will see the layout of the seats and the stage.
Important! You will be able to choose a ticket according to the section, row, but you cannot choose a seat number. Many users do not like this moment very much and they ask the creators of the service to improve the layout of places. So far, you can find out the place number only by contacting the seller. By the way, you can choose a ticket by price by setting the range you are interested in, then you will be shown tickets only of the price category you have chosen.
By choosing a ticket, you can make a purchase and make a payment, but do not forget that the cost of services and the cost of delivery will be added to the ticket price. The big disadvantage is that the amount of these fees is constantly changing and you will be able to see the amount only at the final stage of ticket purchase. The great advantage of the site is that with the help of the service you can buy a ticket to the event you are interested in at the last moment and be sure that if there are problems, the ticket price will be refunded to you.
Can you trust Vivid Seats?
Trust in a particular service is based on several principles. For each user, the parameters that make the site trustworthy are different. It is worth noting that the degree of trust in the company as a whole is high and that’s why. Verifying the authenticity of tickets is very important for the company. Unlike other sites that simply state that it is legit reliable and safe to work with them, the service carefully checks each ticket seller. In the structure of the company, there is a separate division of employees who are purposefully engaged in checking sellers and tickets that they have put up for sale. Company slogan: “You will get more than just tickets! You will receive a guarantee from the beginning of the transaction to the end! “. In addition, the company’s employees guarantee the security of their customers’ transactions. Customers’ personal information is also not used. The management of the service is focused on ensuring that customers trust the company. The service uses generally accepted industry privacy and security standards to ensure the security and reliability of your transactions. In addition, at the moment the company pays special attention to the delivery service. Progress in this direction has also caused the indicator of confidence in the company to increase significantly over the past year.” In each specific case, ticket delivery requires qualified coordination and communication, and we do everything possible to make the customer satisfied,” the service managers say. The service also guarantees that tickets will be delivered on time. If the guarantees provided by the site suit you, then you can trust the service.
Vivid Seats customer service
You can contact the support service of service b by e-mail at firstname.lastname@example.org or by phone number 8668488499 (America). In addition, as is customary in the practice of such services, you will be offered a list of questions and topics that customers are most interested in. This will greatly simplify the work of the support service and save the time of the client and service employees.
However, if the issues that you need to solve are very urgent, then you can contact the support staff in an interactive chat. So you can contact the support service if you have problems with tickets for an event that will take place in the next 24 hours. In other cases, the service staff is asked to contact them by email or phone. The phone number for international calls is 925.206.3066. According to customer reviews, the service support service works well on working days and hours, but problems arise on weekends If there is a precedent with an event scheduled for a day off, then according to many service customers it is very difficult to get a solution to the problem from the support service. It should be noted that the management of the service has taken note of this criticism and promises to improve the work of the support service directly on weekends.
How much are Vivid Seats fees?
Vivid Seats operates according to the scheme adopted by milking all legit reliable and safe sites of a similar orientation. Fees are an inevitable step in the work of such services. It is very important to understand that fees depend on the ticket price, so it is impossible to name their exact amount. As a rule, the site charges 10 percent of the ticket price as fees. Sellers must pay a commission of 10% for all sales made, although there are exceptions, different discount systems, and gifts from the company. The commission is usually assigned to both the seller and the buyer. Some variations are possible with the seller, but the buyer will pay. The buyer will find out what the number of fees will be at the last moment and many people do not like this fact. Why at the last moment? Because the amount of fees depends not only on the ticket price but also on the venue of the event and other factors. Fees are not listed in the ticket price and will only be displayed on the last checkout screen. Also, the amount of fees depends on which method of ticket delivery you have chosen. In addition, do not forget that the amount of the so-called state tax varies in every city, every country, and every State. Fees from the site, as a rule, are designated as payment for the services of an intermediary platform that helps sellers and buyers to make transactions
Vivid Seats cancellation fee
The working conditions of the website provide for a full refund of the ticket price if the event is canceled. As stated on the website: “If an event is canceled with no rescheduled date, you receive full compensation of the purchase price (including delivery charges, less possible restocking fees), or a credit to use on a future purchase, as determined at our sole discretion.” So it is written in the warranty that the service provides to customers.
If the event is postponed, the tickets remain valid and in most cases, the buyer does not need to receive new tickets. As for the cancellation of the purchase by the client, this situation does not imply a refund. All sales on the site, as well as on any other sites of a similar orientation, are final, As a rule, if for some reason you cannot attend the event, you will not receive money for a ticket, but you will have a chance to resell it.
The service employees themselves call the guarantee their pride. According to the company’s executives, none of the competitors provides such reliable protection from fraudsters and unpleasant situations.
Vivid Seats executives claim that the service has one of the strongest relationships with licensed, certified, and professional ticket sellers in the industry. All sellers, their business practices, and track record are carefully evaluated. According to users, the service employees are picky about selecting sellers: none of the competitors of the site pays so much attention to checking the legality of tickets. So, what guarantees the service to the buyer: The service guarantees the legality and validity of tickets, a refund in case of cancellation of the event, assistance from the support service in all unforeseen situations. In addition, by 100% Buyer Guarantee, the tickets you receive are guaranteed to be identical to, comparable to, or better than the tickets specified in your order. If such a situation has occurred that you are not satisfied with the ticket criteria, then the support staff will offer you several solutions to the problem, including a refund. Many people consider the website legit reliable and safe thanks to the guarantee.
Vivid Seats scams
Fraud cases on this service are well prevented. Experts analyze each seller who puts his ticket up for sale. However, sometimes it is not the sellers who are accused of fraud, but the service itself.
Some customers believe that the site charges too high fees, that the prices are incredibly inflated, and does not always make a refund. In turn, the site managers urge customers to read the contract more carefully and pay attention to the points where the circumstances under which the money is returned are described in detail. Not a single case with fake electronic tickets has been recorded recently. Employees of the service declare that throughout all the years of the company’s existence, legitimacy and trustworthy. If you read the reviews of independent experts, it becomes clear: the company’s security service works very clearly and smoothly. Also, the company’s managers ask not to call inflated prices fraud, to which the site itself has nothing to do. The prices are set by sellers and the price can often be overstated or understated depending on many factors.