- The company’s website is easy to use
- The good reputation of the service
- Prompt response from the support service
- High level of trust from users
- Lack of an interactive city map
- Problems with updates: sometimes on the website you can see tickets that are already sold out
- Sometimes tickets don’t arrive on time
- The support service does not provide assistance on weekends
This service is one of those that can be called “neutral”. He is equally praised and criticized. The service has been on the market for many years because, in principle, the company inspires the trust of customers. Buyers, as a rule, try to avoid new ticket companies, but they trust the “veterans”. The most criticism of the company could be heard during the crisis of 2019 when events were massively canceled due to the pandemic. As of 2021, the service is able to restore the trust of customers.
What is Tickets.com?
The history of the company begins back in 1996. The founders of the company were Irv Richter, David Richter, Jim Cassano, and Larry Schwartz. It is known that they initially strongly believed in the success of their idea and were confident that they were going the right way. It is worth noting that initially, the service had a completely different name. It was registered as Entertainment Express, Inc. A few months after its foundation, the company became controlled by Ventana Global. Name Tickets.com the company received it only in 1999. The founders believed that the simpler the name, the easier it would be to attract customers to cooperate with the service. In fact, the company is a subsidiary of MLB Advanced Media. The company is currently headquartered in Costa Mesa, California. The company has representative offices all over the world, both in Europe and in Asia. The company places great emphasis directly on sports events, the range of tickets for sports matches is pleasantly surprising.
How does Tickets.com work?
The company operates according to a scheme that has not changed for most similar services for decades. This is an online platform that helps sellers and buyers meet. Using the service is not difficult. The website interface allows even beginners to understand the system.Tickets.com has two separate areas of work, each of which successfully develops. It’s about Tickets.com and Provence. The company pays a lot of attention to ensuring that the customer remains satisfied with the services of the service. When you visit the site, you will encounter a standard search bar, where you need to enter the event, the name of the artist, or the name of the match for which you want to buy a ticket.
For an easier search, you can use your location. This way it will be much easier to find tickets. The location can be changed in a special window on the main page of the site.
Can you trust Tickets.com?
Tickets.com LLC is a global company that has been on the market for many years. U Tickets.com there are also several subsidiaries. The degree of trust of the company is quite high, in many respects this is due to the fact that the company has been working on the ticket sales market for many years. Nowadays, many customers have doubts about privacy issues, which also plays an important role in trusting the service. The company describes this item in detail on its page. The company’s management assures that the confidentiality of customer information is of great importance in their work. So, by selling tickets, the company collects some data about the site’s customers. The list of data includes first and last name, postal code, country, phone numbers, information about the payment systems used, and IP addresses. This data is necessary solely for the purpose of optimizing the process of buying and selling tickets and avoiding malfunctions. The company has never used the personal data of customers for other purposes, there have been no such precedents. In general, most customers assure that they can trust the company.
Tickets.com customer service
As with many other sites of a similar orientation, in order to contact the support service as soon as possible, you initially need to register. Registration takes place in several simple steps and does not take more than five minutes.
If you have any problems with registration and for some reason, you do not want to register, then you can ask a short question in a special window
As a rule, the support service responds to requests very quickly. Failures occurred mainly during the crisis when due to the pandemic there were massive cancellations of concerts and sports matches. In fact, the company’s management has repeatedly mentioned in interviews that it pays great attention to the quality of customer service and tries to recruit only the most responsible people to the support service.
How much are Tickets.com fees?
Like any other similar service, the company charges a service fee. Such fees are legit reliable. This system is absolutely safe and applicable all over the world. Sometimes customers in reviews and reviews ask why fees are needed. Any reliable ticket source needs them. To ensure the reliable operation of the site, certain costs are needed. Also, costs are needed to ensure a decent security system that will help prevent the appearance of fake electronic tickets in the service. There are no single fixed amount of fees. This happens because the amount depends on the type of ticket, the city, and the country of its purchase. Fees are usually charged to the buyer. Such fees are carried out entirely within the framework of legitimacy. The number of fees starts from 20 percent of the ticket price. Plus, in addition to these fees, the buyer pays a state tax, the amount of which varies in each city and country and changes annually.
Tickets.com cancellation fee
As in any legit reliable and safe service after that. as a ticket purchase is made, it cannot be canceled. For playoffs or other conditional events, the ticket provider often offers refunds that a concert or sporting event is canceled. You should check the websites of ticket providers to find out their refund policy.
The service declares that the priority for the company is always legit reliable and safe work with tickets.
It is worth noting that for security reasons, sometimes restrictions are placed on the number of tickets that one customer can purchase. These restrictions can be seen on the site page in the “Purchase” section. Also, you should carefully monitor the updates that show the availability of tickets. Once your purchase is completed, you are no longer allowed to exchange or return your order. In case of cancellation of the event, a refund is guaranteed.
Unfortunately, during the coronavirus pandemic, complaints about fraudsters and unfair work of the company became more frequent. The main complaint was the fact that many failed for some reason to return the money for tickets to the canceled concert. The peak of negative reviews with complaints of fraud occurred in 2020.