Vivid Seats |
Stubhub |
Vivid Seats vs Stubhub – Tickets selection |
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| The service is popular in many countries of the world, especially among young people. It is on this site that you can rarely see inflated prices. The range of tickets is very wide. You can find the ticket you need using filters by country and by destination. You can easily sort musical events from sports and theater. In addition, it is fast and convenient to search for tickets. | The service is undoubtedly a leader in the selection of tickets. The site managers pay a lot of attention to this issue, besides, it is very easy to filter and select a ticket. The service offers tickets to events in different directions of music and sports. With the help of a user-friendly interface, you can quickly select the ticket you are interested in and buy it. The range of tickets on the service is constantly increasing and the authenticity is carefully checked. |
Vivid Seats vs Stubhub – Fees |
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| Fees are known to be an integral part of the work of most ticket sales sites. Unlike many competitors of this service, there is an advantage: the amount of fees is quite low. Of course, the approach to each ticket purchase is individual: it all depends on a number of circumstances. Sometimes the amount of fees can be as little as 10 percent of the ticket price! This amount is much lower than that of many competitors of the service. Undoubtedly, this thoroughly attracts customers to the site. | As for the fees, many customers of the service call them too high. Officially, it is believed that the number of fees starts at 18 percent, but the amount reaches 35 percent and higher. The fact is that everything depends on the number of tickets purchased, the type of event, the venue, and other factors. Also, a tax is added to the ticket price, but it is not included in the number of fees and is a separate payment. High fees often caused negative comments on the web, but those who are used to using this service write that the main thing for them is quality. |
Vivid Seats vs Stubhub – Shipping |
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| For delivery, the company uses traditional methods, including UPS. The electronic ticket system is often used. Recently, there have been no complaints about the work of the delivery service. It is important to remember that sometimes there are delays in delivery due to the fault of the seller, who did not send the tickets on time, but as a rule the company settles this situation. If the ticket is late, the service will offer either a refund or an alternative ticket at a cost higher than the one purchased earlier. | Tickets are delivered by several standard methods, such as UPS, electronic version, pickup service is currently unavailable. There are practically no problems with ticket delivery and tickets are delivered on time. In addition, regarding the timely delivery of tickets, there are appropriate guarantees prescribed by the website. If for some reason the ticket is not delivered on time, the amount paid for the ticket will be refunded to you. Do not forget that the amount of fees also depend on the delivery method. The ticket delivery method is indicated on the website during the ticket purchase process. |
Vivid Seats vs Stubhub – Customer service |
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| The support service does not focus on communicating only through an interactive window. Employees of the service also respond by email and phone. You can contact the representatives of the service by email support@vividseats.com and phone number 8668488499 (America). Do not ignore the list of frequently asked questions, that’s where you can see the solution to your problems. This list was compiled taking into account the wishes of customers, besides the list was constantly replenished. | The support service of any site from time to time faces criticism from customers. Especially the wave of negativity is fixed in moments of heavy workload. For example, during the mass cancellation of concerts due to the coronavirus pandemic. In general, the support service works satisfactorily, however, according to users, the employees will take an individual approach to solving the problems that have arisen. You can contact the support service by writing an email to customersupportuk@stubhub.co.uk or you can call the phone number +44 203 814 3443 . |
Vivid Seats vs Stubhub – Safety and security |
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| The service offers users guarantees that relate to tickets, money refunds and the preservation of personal data. So, the service guarantees that you will receive a refund of the ticket price if the event is postponed. The refund policy is very clear and the service staff always adhere to the established rules without departing from them. Most users trust the service. However, there have been cases when refunds were delayed due to heavy workload. This happened during the coronavirus pandemic. Now there are no such problems anymore, money payments are made on time. | The site is trusted because it has been verified thanks to many years of experience in the ticket sales market. Guarantees of return, guarantees of authenticity and strict compliance with the rules are the points that the site management clearly adheres to. The activity of the service is legal, all transactions conducted on the platform are legitimate. If we study the reviews of users from different countries, then in percentage terms, the service is most trusted by American users and residents of the UK. |
Vivid Seats vs Stubhub – Features and Extras |
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| The site cannot boast of such a rich selection of tickets as, for example, Ticketmaster, but ticket prices and the sum of fees for this service are much lower. At the same time, the site has a user-friendly interface that even a beginner can easily use and a very convenient filter system. A few years ago, the site went through a period of some problems in technical support, but at the moment these problems have been solved and the technical equipment of the site is at a good loss. | A distinctive feature of the service, many call unstable amounts of fees. Many customers don’t like it. You can often read messages on the web asking you to stabilize the amount of fees and not allow sharp jumps in ticket prices. High ticket prices are also a feature that users note. However, the high prices of the site management argue there that the prices are set directly by sellers. The site is also one of the most developed in foreign countries. |
Vivid Seats vs Stubhub – Payments |
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| The site is undoubtedly distinguished by one of their most convenient payment systems. According to the company’s representatives, their goal was to make payment as accessible and convenient as possible for customers all over the world. So, you can pay for the service and tickets with the main cards (Visa, MasterCard, American Express and Discover), Google Wallet, Apple Pay, Paypal, Paypal Credit and Android Pay. Apple Pay, Google Wallet, Paypal Credit and Android Play are only available through the Vivid Seat app. Paypal payments are also accepted. | The uniqueness of the site is that it is convenient to buy tickets from this service from almost any country. Representative offices of the service successfully operate in 40 countries around the world, so almost all methods of non-cash payment are applicable. You can use major credit and debit cards when paying. It is worth noting that the service is one of the leaders in the world market in this area in terms of the convenience of payment. |
Vivid Seats vs Stubhub – Summary |
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| Regarding this service, you can hear quite contradictory opinions. Many people like the service, but many do not. Young web users like the site, middle-aged customers are not very happy with the choice of tickets and the support service. In general, the site is among the most famous and popular in the world and after the crisis of 2019 begins to restore its rating. | The service is one of the best in the international ticket sales market. The service managed to prove itself perfectly. Despite the high prices, the number of customers of the service is constantly increasing. It is worth noting that even competitors recognize the high-quality work of the site. The company’s management manages to combine the assortment, quality and fulfillment of guarantees. |