Ticketmaster |
Vivid Seats |
Ticketmaster vs Vivid Seats – Tickets selection |
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| The service offers customers a very good selection of tickets in different directions. For example, you can buy tickets not only to concerts of musical performers but also to sports matches. The choice is very large and it is very easy to order tickets, Besides, tickets are conveniently sorted and grouped on the website for the convenience of the user. The buyer will be able to quickly find the direction or performer he needs due to the optimization of the location of tickets used by the service. | The choice of tickets is not as wide as that of Ticketmaster, but the range of events and tickets is very good. You can buy tickets for events of different formats and directions. Tickets are easy to sort and search. A convenient selection scheme allows you to choose the right event without being distracted by extraneous information. A very good selection of tickets for sports matches. Also, when buying tickets, you can use a convenient seating chart that will help you not to make a mistake when choosing a ticket. |
Ticketmaster vs Vivid Seats – Fees |
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| As a rule, the amount of fees is 25-30 percent of the ticket price, but the pricing policy varies depending on many factors, and sometimes the amount increases by 5 or 10 percent. It is important to remember that the full amount of fees becomes known during the registration process, the buyer cannot see the amount immediately. Among the factors that affect the number of fees is not only the venue of the event but also the number of tickets, you have purchased. | VividSeats service fees start from 10 percent of the ticket price. This is a standard start, which is indicated by almost all sites. The number of fees varies greatly depending on the delivery method and other factors. In general, most often the amount of fees on this service is slightly lower than, for example, on the Ticketmaster service. However, as with other similar services, the exact amount of fees is determined only at the final stage of purchase. |
Ticketmaster vs Vivid Seats – Shipping |
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| Among the delivery methods that the service provides Electronic Tickets, Mobile Entry, (Go Mobile), Print-at-Home, US Mail, and UPS Standard Tickets. At the moment, users most often prefer the first option, that is, electronic tickets, which they can print themselves if they wish. This ticket is usually in the buyer’s account. You will not be able to see the ticket without logging into your account. The ticket is available until the start of the event. | Tickets are delivered in different ways. Often UPS delivery is used on this service along with other methods. Reading reviews about the service, we see that sometimes there are problems with delivery. We are talking about a delay or delivery at the last moment. Service employees ask customers to specify the delivery details if the ticket has not arrived two days before the event. It is also worth recalling that the delivery is paid by the buyer, this is called fees. |
Ticketmaster vs Vivid Seats – Customer service |
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| The support service works satisfactorily according to the average estimates of users. There are more positive reviews about the support service than negative ones. The fastest and most effective way to get an answer to your question from the support service is to click on the “Write an email” button. If you are a supporter of personal communication with representatives of the support service, then call 800-653-80000 from 9 to 17 on working days. As a rule, the support service resolves issues within 48 hours. | If you contact the support service by email at support@vividseats.com or by phone number 8668488499 on working days and hours, then the result can be obtained fairly quickly. The service recommends calling operators by phone only in the most urgent cases so as not to overload the line. For example, if there is a day left before the start of the event, and you have not received a ticket. Most of the complaints about the support service arise about poor performance on holidays and weekends. There are events these days, but there is practically no help from the support service. |
Ticketmaster vs Vivid Seats – Safety and security |
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| The service has good protection against scammers. The management of the service regularly monitors new technologies that help protect the service from fake tickets and unscrupulous sellers. The service’s warranty also states that under no circumstances will user data be used for mercenary and illegal purposes. Experts estimate the degree of fraud protection on this service as high. In addition, the service managers quickly respond to complaints if fraud is suspected. | The leaders of VividSeats urge to fully trust the company, the service argues for its reliability with strong and long-term ties with ticket suppliers all over the world. In one of the interviews, the company’s executives stated that ticket authentication is in the first place for the service, which is why the service guarantees the buyer license tickets and a refund if the event is canceled or there is a problem with the ticket directly. Officially, there have been no cases of fake tickets on the service in recent years |
Ticketmaster vs Vivid Seats – Features and Extras |
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| The site is one of the most popular ticket sales resources in the world. One of the main features of the service is a wide field of activity and a high degree of trust on the part of users. The company also has a huge assortment of tickets for every taste. Another feature is that the purchase and sale policy of the service is quite flexible. You can find a solution in many situations. The service is one of the few ticket sales sites that impose very strict requirements on sellers and carefully check tickets. | The distinctive features of the service experts call increased attention to security, a very user-friendly interface, ease of buying and selling tickets. Also, a feature of the site is the ability to buy tickets at an affordable price and fairly low fees compared to many competitors. The service is also doing a lot of work towards improving the work of the support service, although there are still disadvantages in this area. Also, the service strictly adheres to its policy and never makes exceptions to the rules of using the service. At the same time sometimes there are delays in updating the page and you cannot choose a seat when buying a ticket. |
Ticketmaster vs Vivid Seats – Payments |
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| The service offers a wide range of payment options. The buyer can pay for the ticket using American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card. All transactions that are made using the service are legal. It is worth noting that when returning funds in case of cancellation of the event, the money will be returned to the card from which the payment was made. If in the process of working with the site your data have changed, then it is worth notifying the support service. | If you buy a ticket, you can pay by debit and credit card, and the service also welcomes the use of the PayPal payment system. It is known that the service sends payment to sellers exclusively using this system. The site has also developed a very simple scheme thanks to which you can easily change the type of payment during the checkout process. To do this, you just need to go to your profile where you will see further guides to action. |
Ticketmaster vs Vivid Seats – Summary |
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| Summing up, we can say with confidence that this ticket sale site is one of the most reliable and respected. A good ratio of the range of tickets, the price, and the level of trust is what the success of this service is based on. It is also important to note that the service continues to develop in different directions and new products are constantly being added to the site’s work scheme that meets the latest technological requirements and customer requests. Users rate the site highly. | The service has well established itself as one of the leading in its field. Despite several disadvantages, such as poor work of the support service on weekends and the inability to choose a seat in the ticket, the service continues to increase its rating. The management takes many important steps to improve. In addition, the service has recently begun to actively develop its mobile application, which has attracted many new customers to the site. |