Vivid Seats |
Seatgeek |
Vivid Seats vs Seatgeek – Tickets selection |
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| You can often hear a lot of complaints about the choice of tickets on this service. Sometimes the choice seems insufficient to customers. According to many clients, at times the site pays attention exclusively to one direction of events, while competitors work in several directions at once. You will be able to choose a ticket according to the section, row, but you cannot choose a seat number. This is a big minus that users of the service most often note in their comments. | There is a very good selection of tickets. The service pays equal attention to different areas of events: concerts, sports, and theatrical events. The service does not give preference to any one direction, and users like this nuance. Ticket prices are very different. You can buy both cheap and expensive. It all depends on the event. Ticket search is easy thanks to a user-friendly interface and a technically well-equipped website. Tickets are sorted using an algorithm that finds a combination of the best price and location for a particular event or event. |
Vivid Seats vs Seatgeek – Fees |
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| The commission when working with the service for both sellers and buyers starts at 10 percent. This is a small amount, but during the application process, the amount may change and grow. For example, delivery fees, registration are added, and commissions related to the venue of the event or the format of the event are also possible. Each application has its nuances that are clarified directly during registration. The number of tickets also matters. Theoretically, the more tickets purchased, the lower the fee. | There is one important point in the work of this ticket sales service that you should know about before you start working with the site. It is much more profitable to work with the site from a desktop computer than using a mobile application. The Seatgeek mobile app charges a service fee of 20% against a service fee of 10% on a computer. It is also important to remember that the amount of fees is constantly changing depending on many circumstances. |
Vivid Seats vs Seatgeek – Shipping |
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| First of all, customers are always concerned about the question “How quickly will I get my ticket?”. As a rule, you will find out the date of dispatch in an email that will be sent to you after the seller confirms the transaction and the availability of tickets. The date of placing your order has nothing to do with the date of dispatch. The date of dispatch depends on when exactly the tickets will become available. UPS usually delivers your package within three business days. In most cases, you must be present and sign to receive your parcel. | Tickets are usually shipped via UPS or FedEx. Bracelets are delivered in the same way. Important! Bracelets for festivals like Coachella are delivered within 48 hours after the event. You can easily track the movements of your ticket or bracelet using the number by which you will confirm where your ticket is now. Not all tickets are sent immediately after placing an order. Tickets are often sent a few weeks before the event. |
Vivid Seats vs Seatgeek – Customer service |
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| You can contact the support service in several ways. By phone, by email, and using a special interactive window. By email support@vividseats.com they will help you understand the situation, but sometimes the answer does not come instantly. In emergencies, it is better to contact the support service representatives by phone number 8668488499 (America) or in an interactive chat. Note that you can often see comments online complaining about the slow operation of the service support service. | The site support service works well under standard conditions. This is what the site’s clients write about. During the coronavirus pandemic and mass cancellations of concerts, there were failures in the work of the service, but now everything has returned to normal. To contact customer support, you need to write to the event expert team from 10 a.m. to 8 p.m. by clicking the Contact Customer Support button. This is the best way to get a quick answer to a question. |
Vivid Seats vs Seatgeek – Safety and security |
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| The company pays great attention to verifying the authenticity of tickets that sellers will put up for sale. The management of the service takes the verification of sellers very seriously. According to experts, the verification of sellers of the service is very tough. In addition, the company’s employees guarantee the security of their customers’ transactions. Customers’ personal information is also not used. Security and guarantees are the directions in which the company’s management is constantly working and improving. Before you buy tickets, you can read the list of guarantees on the website. | The service provides customers with several guarantees, which they must familiarize themselves with before starting cooperation. There is also a guarantee for a refund for the ticket in case of cancellation of the event. Refunds are made only in case of complete cancellation. If the event is postponed, then this guarantee is not valid. The security of the service is at a good level. The company’s employees are doing everything possible to prevent the placement of fake tickets and check the identity of sellers. |
Vivid Seats vs Seatgeek – Features and Extras |
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| On the positive side, the company’s customers pay attention to the increased level of control over the legitimacy of tickets. Among the disadvantages – sometimes there are technical failures in the work of the site, and the client cannot choose a place when buying a ticket. A feature of the service can also be called a serious attitude to the guarantees provided, fairly low fees, but high ticket prices. It should be noted that the company’s management always listens to criticism and works to correct shortcomings. | Undoubtedly, the main feature of the service is the algorithm by which the site offers customers an optimal system for choosing the right ticket. Experts also highly appreciate the security of the site, claiming that the site is among the least at risk of fraud. Among the negative aspects, we can note the lack of an interactive map and a large price di when using a mobile application and a desktop computer. |
Vivid Seats vs Seatgeek – Payments |
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| It is very convenient to pay for tickets on the service The service accepts payment for most major credit and debit cards (Visa, MasterCard, American Express, and Discover), Google Wallet, Apple Pay, Paypal, Paypal Credit, and Android Pay. Apple Pay, Google Wallet, Paypal Credit, and Android Pay are only available through the Vivid Seat app. Paypal payments are only accepted for online orders. | The service accepts SeatGeek promo codes, debit and credit cards as payment. Important! We are talking about credit and debit cards in the USA, Mexico, or Canada. As for combining a promo code and a credit card, such a scheme is also acceptable. Many users complain that it is difficult to buy tickets from other countries, but at the moment there are no changes in the payment system of the service. |
Vivid Seats vs Seatgeek – Summary |
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| If we talk about the company as a whole, then despite a large amount of criticism, the service still works quite well and strives to get rid of shortcomings. The range of tickets is constantly updated, in addition, the service tracks the latest technical innovations and optimizes the operation of the site. The average rating of the service from customer reviews is 6 out of 10 points. But it is worth noting that after the crisis of 2019, the company began to work much better. | The site is certainly distinguished by its ticket selection system. The selection is carried out thanks to a special algorithm, which is not used by the company’s competitors. The algorithm helps to optimally select tickets for site users with minimal time. The site is very convenient and is constantly being improved technologically. The service is fast. At the same time, many complain about high fees and delays in the delivery of tickets. Also during the pandemic, there were many complaints regarding late refunds for canceled concerts. |